Customer Service Representative
Resume:
Tanisha Briggs
Call Representative
Bossier City, LA 71112
**************@*****.***
Energetic and hard worker with 5 years' experience in production and laboring and 2 years of experience in airport on ramp and customer service. Excels in a team environment, but also self-motivating.
Looking to bring advanced experience in the industry to well-established companies.
High-energy and disciplined customer service representative with a solid background. Adept at determining customer needs and resolving concerns.
Very outgoing and self reliant.
Work Experience
Warehouse/Ramp Agent
Pinnacle Logistics - Grapevine, TX
September 2019 to July 2021
Breakdown/tie down freight in warehouse, lift up to 75lbs, operate machinery (tugs, forklift, loaders), Load/unload cargo and freight off Boeing 767 airplanes Warehouse Worker
Pinnacle Logistics - Irving, TX
September 2019 to October 2020
Stack DQFs and AXXs for Amazon . Load/Unload Planes and Trucks . Drive tugs and lift up to 75 lbs Call Representative
Teleperformance USA - Shreveport, LA
October 2018 to January 2019
Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Evaluated the customers' needs and provided service options to meet their requirements. Informed customers about current promotions and sales, encouraging them to take advantage.
Laborer
AZZ Galvanizing - Waskom, TX
July 2018 to October 2018
Assisted in heavy equipment maintenance and operation. Painted interior and exterior surfaces of commercial and residential buildings.
Transported materials to construction sites, including hoisting to elevated areas. Laborer
Omni Specialty Packaging, LLC - Shreveport, LA
April 2018 to July 2018
Collaborated with colleagues to discuss market information and strategies. Effectively communicated with other employees and upper management to ensure complete care of customers.
Increased sales by [number] % through the development and implementation of strategic plans. Assisted in heavy equipment maintenance and operation. Trained new hires on construction tasks and safety procedures. Education
Some College in Kinesiology
University of Louisiana Monroe - Monroe, LA
August 2016 to May 2018
Diploma in Microsoft Word, Power Point
Huntington High School - Shreveport, LA
May 2016
Skills
• Assembly Line
• Warehouse Associate
• General Labor
• General Laborer
• Load & Unload
• Load & Unload
• Packaging
• Freight
• Materials handling
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