Help Desk Technical Support

Bakhur Fazylov

**** **** ***** **** ****, NY ****4 Cell: 929-***-****

E-mail: ***************@*****.***

Objective: Result-driven, IT Professional with extensive experience in system and network management, installation, maintenance, administration, security, troubleshooting and technical support. In-depth knowledge of network technologies, architectures, and platforms, with the ability to apply them to the strategic benefit of organizations. Proven ability to successfully streamline, optimize, and maintain system/network functionality performance, and recoverability in mission-critical environments.

Education:

Ace institute of Technology-LAN/WAN Administrator

TCI College of Technology, New York, NY Associate Degree of Applied Science Networking Technologies,

Experience:

Lincoln Medical Center, Bronx New York, NY

Senior System Analyst 1/24-Present

Gathered and analyzed business requirements for system improvements.

Worked with teams to design and implement software solutions

Tested systems to ensure they met business needs and specifications.

Provided support for system issues and troubleshooting.

Created and maintained system documentation.

Assisted with system upgrades and deployments.

Communicated with stakeholders to ensure project success.

Optimized system performance for better efficiency.

Helped manage project timelines and resources.

Ensured systems followed company standards and best practices.

Lincoln Medical Center, Bronx New York, NY

System Analyst 3/19-1/24

Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers. Will also perform preventative maintenance on hardware

Accountable for giving accurate and appropriate service to end users at assigned hospital facility

Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operation procedures

Will ensure that all requests from user are logged and proper procedures are followed

Responsible for maintaining ticket status and resolution information in Service Now ticketing database

Accountable for meeting established performance metrics which will be used in performance evaluations

Imaging PC using the standard SCCM H+H image.

Will use knowledge of testing and distributing security patches to clients on a regular basis

Participation in rollouts of new software and hardware to ensure consistency in HHC technical standards

Regularly tasked with installing, repairing and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms

Will regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of results

Performs other duties as assigned/required

Migration from Windows 7 to Windows 10

IPsoft,17 State Street, New York, NY

Help Desk Analyst 2/19-3/19

Responded to user help desk calls, emails and via Help Desk Ticketing System

Participated in projects such as hardware and software rollouts, upgrades, system maintenance and technical research on a daily basis

Resolved tickets / Incidents remotely when possible

Resolved issues with Citrix applications

Changed user account / password in AD

Installed and maintained network client workstations and printers

Provided support for moves, adds and changes of workspaces

Transferred user data from old pc to new pc manually and over the network

Changed Usernames / Reset Passwords

Created User accounts using Active Directory

Joined computers to the Domain

TCI College of Technology, New York, NY

Help Desk Analyst 9/16-12/16

Responded to user help desk calls, emails and via Help Desk Ticketing System

•Assisted users with local applications and remote logon

•Configured and troubleshot PCs for Students and Staff

•Advised users with new applications and operating systems

•Set up email accounts using Microsoft Outlook Express and walk users through email set up process

•Performed upgrades to network software releases and anti-virus updates

•Resolved Outlook and email issues

•Resolved printer issues such as: replacing maintenance kits, toners, rollers, paper feeders, paper jams etc.

•Installed operating systems such as: Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10

•Imaged Desktops and Laptops using Ghost / CloneZilla imaging software

•Participated in other special projects such as hardware and software rollouts, upgrades, system maintenance and technical research

•Diagnosed and resolved users computing problems

•Troubleshot TCP/IP, DNS, WINS issues

•Installed and configured in house hardware such as: hard drives, network cards, floppy drives, sound cards, modems, memory cards, scanners, CD-Recorders, CD-ROMs, Zip drives, power supplies

•Resolved Internet Connectivity problems

Certifications:

A + CERTIFIED

Contact this candidate