Customer Service Representative
Resume:
KHRYSTIAN
DIAZ.
Customer Service/ Sales Management
with 10+ years of experience.
CONTACT
************@*****.***
Miami Fl 33135
LANGUAGES
English
Spanish
SKILLS
Clear Communication Skills
Effective Listening
Patience
Sales and Upselling
Problem Solving abilities
Leadership skills
Management experience
Customer satisfaction
Active listening
PROFILE
I am a highly proficient Customer Service Advocate with sales experience with over ten years of experience working in various companies. Throughout my career, I have consistently demonstrated reliability, competence, and a focused approach to my work. I have successfully gained experience through amazing companies who have given me the opportunity to bring my knowledge as an attribute to the company. My expertise encompasses a wide range of customer satisfaction experience, ensuring high-quality results that meet the unique needs of each job and client. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. WORK EXPERIENCE
Customer service Representative/ Management:
Communitel Baggage Storage : Nov 2014 – Feb 2024
• Communication skills
• Maintain customer service satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
• Respond proactively and positively to rapid change.
• Conducted regular Quality assurance checks on interactions with customers to ensure agents or meeting established guidelines and standards for service excellence.
SKILLS
cash management,
mathematical skills,
Microsoft Outlook
Salesforce
Marketing
Microsoft Access
Bilingual
Negotiation
Customer service
Communication Skills
Legal documents knowledgeable.
• Clarify customer issues and determine root cause of problem to resolve product and service complaint.
• Educated customers about billing, payment, processing and support policies and procedures.
Notary Public
Miami, Florida - Present:
• Examining legal documents to verify Completeness.
• Verifying identities of document signers.
• Determining the willingness of document signers to prevent fraud
• Entering documents signing information into a notary journal,.
• Administrating, and taking acknowledgments legally affixing notary seals on completed documents.
• Strong understanding of legal documents.
Diaz and Diaz Perfumes
July 2021 – 2024
• Produce top sells on trending perfumes at the moment.
• Product knowledge. Knowing the product backwards and forward dramatically, improving the ability to overcome objections and correctly match the service to the customers needs.
• Strategic Planning.
• Strong communication Abilities: the ability to lead a team, a deep understanding of the product or service being sold and the ability to analyze and interpret data.
• Focus on the demonstrating proficiency and key area, such as communication, relationship building, negotiating, and closing. EDUCATION HISTORY
High School General Study.
Pedro A. Labarthe, Lima Peru.
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