Customer Service Team Member

AMIA

BROWN

Baltimore, Md 443-***-**** *********@*****.***

Skills Summary

Motivated and high-energy individual with a strong foundation in leadership, customer service, and professional development. Experienced youth mentor, College & Career Exploration intern, and team member in a fast-paced entertainment environment. Adept at facilitating positive goal setting, leading youth in professional and entrepreneurial skill- building, and providing excellent customer service. Demonstrates flexibility in dynamic work environments, with hands-on experience in retail, cash handling, and event hosting. Dedicated to fostering a positive, inclusive environment and consistently delivering high- quality customer interactions.

Education

Paul Laurence Dunbar High School – East Baltimore, MD Expected Graduation: June 2026

• Current GPA: 4.0

• Relevant Coursework: American Government, English 2, Geometry, Fundamentals of Health and Science

• Extracurriculars: Currently enrolled in an additional Fundamentals of Health and Science course to support future goals in nursing.

• Volunteer Work: Youth Bible School volunteer at local church.

• Future: Interested in pursuing a career in Nursing after high school graduation. Highschool Diploma 2027

Currently enrolled.

Experience

College & Career Exploration Intern

Imagine Me Ministries – 2401 Liberty Heights Ave, Suite 1101, Baltimore, MD July 2023 – August 2023

• Assisted with college and career readiness initiatives for youth. 2

• Supported program development and administration, including planning events and workshops.

• Provided guidance and resources to peers for college applications and career exploration.

Youth Mentor

Heart Smiles Youthworks Summer Success Sessions 2024 – Coppin State College, Baltimore, MD

July 2024 – August 2024

• Mentored youth in leadership, entrepreneurship, professionalism, and positive goal setting.

• Facilitated workshops and activities focused on career exploration and skill development.

• Encouraged peer collaboration and supported youth in setting personal and academic goals.

Team Member

Urban Air – Baltimore, MD

July 2024 – September 2024

• Provided high-energy customer service in a fast-paced entertainment environment.

• Handled retail and cash transactions accurately and efficiently.

• Assisted in hosting parties and events, ensuring guest satisfaction. Awards and Acknowledgements

• Honor Roll Student – Maintains a 4.0 GPA at Paul Laurence Dunbar High School, demonstrating academic excellence across all subjects.

• Youth Leadership Recognition – Recognized by Heart Smiles Youthworks for outstanding mentorship and contributions to youth leadership programs.

• Excellence in Customer Service – Acknowledged by Urban Air management for providing high-energy, exceptional customer service and commitment to team success.

• Volunteer Appreciation – Received recognition from church for consistent dedication and leadership in youth Bible school programs.

Contact this candidate