Patient Care Customer Service

ALMA D CHAVEZ-FORONDA, LVN

559-***-**** ***********@******.***

Dedicated and skilled Licensed Vocational Nurse with extensive patient care experience. Expert skills in IV starts, CPR, phlebotomy, and care plans. Experience in multiple specialties including Med/Surg, ER, OB, Women’s health, public health, and school district nursing experience. CORE STRENGTHS AND SKILLS

• Customer Service Focused

• Issue Resolution Ability

• Infection Control Procedures

• COVID Precautions

• Collaboration with Community Partners

• HIPAA Regulations

• Excellent Follow up and Time Management

• Fluent in English and Spanish

• Correctional Nursing Experience

• Home Health Experience

• Tracheotomy Care

• Medical Terminology

• Diabetes Management

• Flu Shot Clinic Management

• Public Nursing

• Blood Pressure Management

• Basic Lab Testing

• Urgent Care Experience

• CPR Certified

• Problem Solving/Conflict Resolution

• High Standards of Ethical Conduct

• Excellent Communication Skills /Critical Thinking

• Clinical Documentation/EMR/Care Plans

• IV Therapy/Phlebotomy

• Medication Administration

• Medical Clinic Management

• School District Nursing

• Immunizations/injections

• BLS Instruction

• EKG/Basic Arrhythmia Certified

• Leadership Skills

• Crisis Response

• Providing Complex Specialty Care

• Wound Care

• Emergency Room Experience

• Float Team Experience

PROFESSIONAL EXPERIENCE

St. Agnes Medical Center–Fresno, CA

LVN/4 North CIC Telemetry- Nov 2023 to Present

• Set up exam/procedure/inpatient rooms based on patient needs

• Perform vital signs, EKG’s and prepare patients for any exams/diagnostic testing

• Review patient documentation in EHR and complete any patient specific charting

• Observe patients and report any changes in condition to the RN/Physician

• Serve as a patient advocate and utilize resources to support patient care

• Provide safe and compassionate care for complex Cardiac cases

• Complete IV starts and assist with wound and post-surgical care

• Ensure proper infection control and COVID precautions Clovis Community Medical Center–Clovis, CA

LVN/Resource/Float Team/Med/Surg/ER- July 2020 to Oct 2023

• Provided safe and compassionate care for complex cases in multiple departments

• Completed IV insertions and assisted with wound care and post-surgical care

• Ensured proper infection control procedures and proper PPE for patient and staff safety

• Floated to Medical/Surgical floor and the Emergency Room

• Completed nursing assignments as directed by Float team demonstrating excellent customer service and teamwork

• Provide therapeutic care to varied patient populations and their families

• Schedule diagnostic tests and labs as appropriate

• Ensure patient rights to privacy, safety and confidentiality

• Maintain safe environment and safety regulations Supplemental Health Care Nursing Agency–Fresno, CA LVN/Fresno Unified School District- May 2022 to Aug 2023

• Assisted students on the bus in the morning and afternoons providing any care needed in transit

• Ensured appropriate specialized physical health care services to children as needed

• Collaborated with the School Nurse on medication/treatment orders and supervised classroom staff to always assure safety of the students.

• Assisted in initiating and maintaining health and other related records.

• Provided nursing care to students during clinic hours

• Assisted in referring parents of pupils needing medical care or welfare assistance to appropriate private or community resources.

• Served as a health education resource person to staff and students.

• Provided health counseling services for parents, students, and school personnel.

• Maintained a health record for each student as needed.

• Provided emergency nursing services for ill or injured students at school.

• Completed G Tube feedings and administered needed medications and monitored for any side effects

• Provided personal care as needed including toileting Valley Home Health–Fresno, CA

LVN- Jan 2014 to Dec 2020

• Provided home health care and completed head to toe assessments ensuring nursing practice principles

• Administered medications as ordered by physician and completed medication reconciliation

• Monitored medications and patient’s health closely and reported any changes to physician

• Completed any necessary blood draws ensuring proper infection control procedures

• Assisted with pharmacy needs and scheduled appointments for assigned patients

• Monitored patient blood sugar and provided needed diabetes education to patient and families

• Completed simple and complex wound care ensuring all standard precautions followed

• Monitored home health aides ensuring their patient care and assigned duties were completed thoroughly Kaiser Urgent Care/UCC–Bakersfield, CA

LVN II/Urgent Care Clinic and Message Management- Aug 2018 to April 2020

• Provided compassionate and safe patient care for complex urgent care and specialty cases

• Obtained vital sings, height, and weight, POCT and medication therapies

• Completed IV insertions and administered injections on complicated patients

• Assisted assigned clinicians with comprehensive patient care activities

• Provided specialized nursing care for Cardiology, Dermatology, Endocrinology and Sports Medicine clinics VA Central California Health System–Fresno, CA

LVN/Primary Care/Emergency Room- July 2010 to Dec 2017

• Served as member of Patient Aligned Care Team for two high volume providers

• Functioned in Health Care Nurse role for two providers delivering practical nursing care to veterans

• Checked in scheduled veterans and obtained vital signs and completed any immunizations/reminders

• Administered medications and treatments as ordered by physician

• Reviewed and managed Clinical Metrics Dashboard for two providers

• Scheduled Health Care Nurse appointments for injections, wound care, and blood pressure management visits.

• Completed online secure veteran messages and responded within established time frames to veteran requests.

• Coordinated with Physician, RN, and scheduler to provider a patient centered care experience

• Provided veteran and family education on maintaining blood pressure

• Assisted physician and team in developing an individualized care plan and ensured veteran understanding

• Demonstrated competency in dealing with high volume of veterans with chronic diseases including hypertension, diabetes, cardiac and pulmonary disease, and acute episodes of illness

• Assisted with walk-in clinic veterans and addressed any needs within LVN scope of practice

• Participated in preventative health screening and instruction Elite Care Staffing

LVN-Various positions at local hospitals for ER/Flu clinic, and Med/Surg- July 2009 to 2010

• Assigned to Emergency Room, administered medications, obtained vital signs and finger sticks. Performed IV starts as needed for hard stick patients, administered skin tests, and completed patient screening questions. Gathered information from caregivers, nurses and physicians about patient condition and treatment plans. Observed patients to detect symptoms that may require medical attention.

• Assigned to flu clinics as needed and prepared and administered flu shots, educated patients on the importance of the vaccinations, and answered any questions. Maintained accurate records of all vaccinations given. Ensured all equipment and supplies were properly sterilized and maintained. Monitored patients for any adverse reactions to the vaccine and provided appropriate care as needed. California Department of Corrections

LVN- 2007 to 2009

• Provided basic nursing care to inmates, including collection of specimens and skin care, intravenous infusions and monitored intravenous therapy.

• Administered oral, subcutaneous, and intramuscular medication.

• Recorded vital signed, behavior and progress, and maintained clinic records.

• Changed routine dressings, provided wound care including tracheotomy and colostomy care.

• Assisted in patient education and rehabilitation and instructed patients to carry out physicians’ orders.

• Scheduled and prepared patients for outpatient clinic visits and ensured the availably of necessary lab and x-ray results.

• Performed routine tests and emergency actions.

Kaweah Delta Hospital- Visalia, CA

LVN-Sub Acute- June 2006 to 2007

ED Tech/CNA-Oncology- 1991 to 2005

• Provided safe and compassionate care for complex cases

• Completed IV insertions and assisted with wound care

• Ensured proper infection control procedures and proper PPE for patient and staff safety

• Provide therapeutic care to varied patient populations and their families

• Schedule diagnostic tests and labs as appropriate

• Ensure patient rights to privacy, safety and confidentiality

• Maintain safe environment and safety regulations EDUCATION/CERTIFICATIONS/TRAINING

National University

RN Program- pending completion

Reedley College- Madera, CA

A.S. Licensed Vocational Nurse- 144 Units Completed Fresno City College- Fresno, CA

Certified Nursing Assistant, Multi-Skilled Health Technician, Home Health Aide Licensed Vocational Nurse- License#VN220713

Basic Arrythmia Certification

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