Network Administrator

Ian Garrett

Kennesaw, GA 313-***-**** **********@*****.***

AREAS OF EXPERTISE

IT Support Desk/Customer Service

Intrusion Detection

Computer Administration

Process Improvement Strategies

Network Administration

AV Administrator For Endpoint

Analytical Thinking

Server Administration; Software & Hardware

EDUCATION

Bachelor of Science in IT, Cyber Security Concentration, 2021 Kennesaw State university Kennesaw, GA

CERTIFICATION

Currently studying for CISSP Certification 2024

Certification of Google IT Support Professional, 2021 Udemy Online

Certification of IT Help Desk Professional, 2021 Udemy Online

(Udemy, Sophia learning & Linkedin learning)

PROFESSIONAL EXPERIENCE

Custom Networks Inc. Kennesaw GA

Help Desk Technician (MSP) 2022-Present

Responsible for providing Help Desk Support to third – party clients in troubleshooting issues with network, security and other needs as required.

Create and terminate end user accounts, join Microsoft Office 365 and security groups within different organizations main Active Directory server, Microsoft Entra ID and Microsoft Partner Center.

Configure new/old computers, adding to assigned domains and ensuring devices are prepared for client use.

Travel on-site to different locations to ensure workstations are set up with necessary and requested items, such as laptops/pc’s, tablets, monitors, docking stations, mouse/keyboards & printers.

Communicate with end users by utilizing different software, such as ConnectWise ScreenConnect, and Automate Control Center.

Support and troubleshoot with end users via ConnectWise Manage and respond to all ticket issues, through emails and telephone.

Support cloud and on–premises network infrastructure; along with setting up, managing, and ensuring NetExtender VPN connections for 500 plus users.

Splendful Tech Services Kennesaw GA

Help Desk – Internship 2020–2021

Create new user accounts, join Microsoft Office 365 and security groups within the organizations’ main Active Directory.

Provided customer support to a variety of end users answering questions, rectifying problems, and provided customization as required.

Responded to requests, ensuring a high level of service to our customers.

Responsible for performing configuration, monitoring, upgrading and maintained systems hardware, software as well as related infrastructure.

Supported enterprise Active Directory, DHCP, DNS, Group Policy, File Sharing and Printer methodology.

Provided Windows Administrator, such as LAN/WAN/VPN administration and VMware administration; along with managing S/FTP servers, AD/DNS and wireless access point.

Owl Repair Kennesaw GA

Mobile Device Technician 2018–2022

Responsible for repairing internal and external components on mobile devices such as IPhone, iPad and Android.

Troubleshooted customers problems in designated device and identify programming errors.

Managed inventory monthly and controlled levels and placed orders based on the needed inventory.

Increased stores profitability through monthly promotions and selling of wireless devices and accessories.

Uniparts USA LTA Kennesaw GA

Warehouse Attendant – Seasonal 2014–2021

Responsible to meeting program and financial goals as set forth quarterly and annual budget meetings.

Packaged, shipped and received daily customers orders based on priority of need; along with auditing in-coming supplier shipments.

Maintained general administration duties such as incoming customer calls, greet and sign in all site visitors, and distribute documentation to management team.

Regularly logged inspections to ensure compliance/non-compliance utilizing facility blueprints.

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