Salesforce Administrator Continuous Improvement

Salesforce specialist skilled in optimizing CRM systems to drive business

efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.

PROFESSIONAL SUMMARY

Choice Hotels International - Salesforce Administrator II Scottsdale, AZ • 01/2023 - 09/2024

Lifespark LLC - Senior Salesforce Administrator

Remote, AZ • 11/2021 - 03/2023

The Mahoney Group - Saleforce Administrator

Mesa, AZ • 01/2021 - 10/2021

Progress Residential - Compliance Coordinator

Scottsdale, AZ • 05/2015 - 01/2019

WORK HISTORY

• Monitored website performance and responded to user feedback Implemented advanced reporting tools, enhancing data analytics capabilities

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Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.

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Resolved technical issues promptly and effectively, providing exceptional support to 2000 Salesforce users across the organization and their partners.

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Developed and maintained web-based documentation and training materials

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• Developed and maintained web-based reports and dashboards

• Resolved user access and authentication issues

Developed and maintained web-based user profile management systems for over 1000 users

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Developed and maintained web-based customer support ticketing systems

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• Developed web page templates and navigational elements Conducted comprehensive training sessions for 30 team members on Salesforce best practices

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• Ensured compliance with web standards and best practices Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.

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• Managed compliance efforts, reporting and audits for over 30k homes Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.

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Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.

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SKILLS

Business Administration Specialist

Health Cloud Specialist

Lightning Experience Reports & Dashboards

Specialist

Lightning Experience Rollout Specialist

Security Specialist

Agile

Git

GitHub

Heroku

HTML5 & CSS

Microsoft Excel

Trello

Arizona State University At The Tempe Campus

Tempe, AZ • 12/2020

Bachelor of Science: Genetics/Cell Development

University of Arizona

Tucson, AZ • 08/2019

Accreditation: Full Stack Development

EDUCATION

CERTIFICATIONS

Salesforce Certified Administrator (SU19) Kryterion, Inc. October 2019

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Salesforce Certified Advanced Administrator

(SCAA) Kryterion, Inc. May 2022

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KYLIE SLATTERY E: **********@*****.***

P: 602-***-****

A: Scottsdale, AZ 85254

WWW: linkedin.com/in/kylie-s-279667178/

WWW: salesforce.com/trailblazer/kslattery10

WWW: github.com/kykypsych/newday

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