Customer Service Representative

Mark Grooms

Albany, NY • 518-***-**** • ***********@*****.***

OBJECTIVE Patient and reliable worker looking to join a team and build upon previous experience within a multi-faceted role.

RECENT

EXPERIENCE

Technical Support, Stride K12

City, NY

Year - Year

● Troubleshooted student computers as issues were reported

● Executed technical resolution procedures

● Handled billing for class registration

Claims Processor, Beacon Health Options

Latham, NY

2014 - 2018

● Assisted callers with insurance inquiries and quoted member benefits

● Submitted correct claims and returned errored claims for reprocessing

● Communicated with insurance agents and beneficiaries Renewal Assistant, Maximus

Albany, NY

2013 - 2014

● Helped NYS Medicaid recipients renew insurance over the phone

● Processed applications and other case-related documentation

● Guided recipients through renewal and eligibility questions Technical Customer Service Representative, Prime Service Center 2007 - 2013 Schenectady, NY

● Provided technical support over the phone with a diverse clientele

● Navigated clients through the usage of network equipment

● Performed excellent and positive customer service ADDITIONAL

SKILLS Strong communication, ability to multitask, technical support, experience with MS Office Suite EDUCATION Computer Repair and Networking Certificate, Brown Institute 1998 - 2000 Mendota Heights, MN

Contact this candidate