Data Entry Call Center
Resume:
Belinda Cook
Cleveland, OH *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
Cleveland Clinic - Euclid, OH
December 2022 to Present
Interview patients in emergency, validate patient information in Epic and verify insurance Lockbox Specialist
KeyBank - Brooklyn, OH
October 2020 to Present
Weekend lockbox Specialist..sort mail by po box and place in boxes, data entry ..key image scans, payments to clients accounts data entry 10000 keystroke alpha 12000 numeric,99% Accuracy Suspense Analyst
Keller Mortgage - Columbus, OH
October 2020 to May 2022
Review mortgage loans packaged for deficiencies, obtain missing documentation, upload documents to investors website. Respond to emails regarding loan files Remote Closer
Apex Systems - Remote
April 2020 to May 2020
Sent out initial disclosures, added fees balanced cd, sent out closing packages Customer Account Representative
Jp Morgan chase - Cleveland, OH
April 2006 to October 2019
Work with Account Executive maintain pipeline, assist correspondents with issues on their loans, call center representative, pipeline reviews, aged reports, worked in file net, als and los Quality Analyst
JPMorgan Chase - Cleveland, OH
April 2006 to October 2019
Review mortgage loans for accuracy, charge errors to employees, correct errors, wire funds. Update on policies and procedures daily. Maintain 99 percent quality Education
None in Property & casualty
Hondros College - Independence, OH
February 2019 to February 2019
None in Paralegal
Academy of court reporting - Cleveland, OH
April 2004 to May 2005
None in Business administration
Cleveland State University - Cleveland, OH
September 1977 to January 1979
High school in Stenography
Glenville High School - Cleveland, OH
September 1974 to June 1977
Skills
• Customer Service
• Call Center
• Legal Research
• Adobe Acrobat
• Administrative Experience
• Research
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