Customer Service Security Guard
Resume:
Dennis C. Nelson
Alexandria, VA 22306
Email- ***.*********@*****.***
●OBJECTIVE: Over 25 years of experience as a security professional with proven ability to provide excellence customer service to the federal partners, with managerial and security skills to improve organizational effectiveness.
●ACTIVE TS SCI level: with a CI poly.
●Government, based in a Single Scope Background Investigation and a CI poly.
● JPAS (DISS) or Scattered Castles.
●Excellent verbal and written communication skills, strong interpersonal skills,
● Demonstrated leadership skills and exceptional problem-solving skills.
●Maryland Security Guard certification, expire 2026.
●Maryland Permit to Carry a Handgun, expire 2026.
●Current training certification for First Aid/CPR/AED from American Red Cross or American Heart Association, expire 2024.
●Current Baton and OC Spray training certification, expire 2024.
Employment History:
January 15, 2019, to May 23, 2023-Full-time
Armed Security Officer
North American Security/Defense Intelligence Agency
●Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtain help by sounding alarms.
●I provided access control and general protective measures for building, patrolled designated area by foot or in vehicle if needed and inspect building and adjacent grounds. Operate metal detectors, x-ray machine; Circuit TV (CCTV) and other electronic security devices.
● Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
● Maintain environment by monitoring and setting building and equipment controls. Maintain organization's stability and reputation by complying with legal requirements. Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
●Observe and enforce rules, regulations and post and general orders that govern the facilities and grounds and perform the duties as stated in said general / post orders.
Remain alert in order to discover and to deter any persons who may attempt to gain unauthorized access to facility or property.
●Contribute to team effort by accomplishing related results as needed. Check customers’ clearance in JPAS (DISS) or Scattered Castles, Input customer and visitors in Service central.
Triple Canopy, Inc.
12018 Sunrise Valley Drive
Suite 140
Reston, VA 20191
10/16/2017- October- 2019
● Provided access control and general protective measures for building, patrolled designated area by foot or in vehicle if needed and inspect building and adjacent grounds. Operate metal detectors, x-ray machine; Circuit TV (CCTV) and other electronic security devices.
●Observe and enforce rules, regulations and post and general orders that govern the facilities and grounds and perform the duties as stated in said general / post orders.
●Remain alert in order to discover and to deter any persons who may attempt to gain unauthorized access to facility or property.
●Respond to emergency conditions within the assigned building /department /property and take the necessary actions and resolutions.
●Communicate and inform shift and immediate supervisors and /or local fire or police agencies of any incidents that require the attention of the assigned officer.
●Assist individuals involved in unusual/suspicious situations firmly but courteously, works toward resolution of problem involving management when necessary. Operate video monitors, carefully watching for any unusual activity on the grounds or vicinity. Knows the process of activation/deactivation of the alarm systems (SMTs) and monitoring UL alarm control station.
●Provided access control and general protective measures for building, patrolled designated area by foot or in vehicle if needed and inspect building and adjacent.
FBI
UGL--DTZ Secure Services, Inc.
Alexandria, VA
October 2012 to July 2018
●Obtain sign-in from visitors and contractors.
●Escort persons into TSC SCIF areas that are not cleared.
●Monitor and escort visitors and contractors in non-SCIF common areas.
●Return visitors and contractors to visitor screening facility for departure.
●Assist individuals involved in unusual/suspicious situations firmly but courteously, works toward resolution of problem involving management when necessary. Operate video monitors, carefully watching for any unusual activity on the grounds or vicinity. Knows the process of activation/deactivation of the alarm systems (SMTs) and monitoring UL alarm control station.
●Provided access control and general protective measures for building, patrolled designated area by foot or in vehicle if needed and inspect building and adjacent grounds. Operate metal detectors, x-ray machine.
● Provide aid for customers in emergencies, comply with (OSHA) by reporting hazardous and un-safe conditions to supervisor.
●Knows building, office and grounds layout for most direct route to destination. Performs escort duty upon direction of Superiors. Alert to actions and activities of person(s) under escort. Conducts shredding of classified and sensitive information as required.
Protective Security Officer-TSC-FBI
Clearance Level:
Master Security
Vienna, VA
October 2011 to May 2017
●Served as first point of contact for all visitors and employees.
●Monitored and maintained entire perimeter of assigned building.
●Provided access control and general protective measures for building, patrolled designated area by foot or in vehicle if needed and inspect building and adjacent grounds. Operate metal detectors and X-ray machine, Circuit TV (CCTV) and other electronic security devices. Provide aid for customers in emergencies, comply with (OSHA) by reporting hazardous and unsafe conditions to supervisor.
Frontier Systems Integrators
Crystal City, VA.
March 2007 to October 2012
●Patrolled interior and exterior of the facility
●Served as the first point of contact for all visitors and TSC employees.
●Checked ID badges and monitoring access to the facility, monitor CCTV.
●Responsible for safe, emergency evacuations of persons from building.
●Enforced rules and guidelines of agency upon all persons who enter the building.
Police Officer
Naval Research Laboratory
September 2008 to June.2009
Washington, D.C.
●Patrolled Naval Research Compound – both by foot and in patrol vehicles.
●Responded to calls from dispatch about alarms throughout the facility.
●Protected SCIFs by monitoring perimeter and access controls
●Issued violation, detain/arrest any person within facility involving criminal intent.
●Provided protection of US Government property, personnel and information
●Assisted access control with vehicle inspections and ID inspections at entry points.
Education/Training
●North Carolina Central University (Aug.1982)-Durham, NC
●North Carolina A & T State University-Greensboro, NC (Aug.1981) Sandhills Community College -Aug.1976)-Southern Pines, NC, Pincers' HS, Southern Pines, NC-1971-1974.
PROFESSIONAL AND CERTIFICATES:
●Adult, Child and Infant CPR; First Aid; MEB (expandable baton); X-Ray and Magnetometer; Virginia DCJS Armed Security Registration; DoD (Top Secret/SCI) Tactical Defense; OC Spray, Anti-Terrorist Awareness, 9mm Beretta, Glock 19 (Top Secret/SCI-POLY, Md Handgun., Md. Security Armed Guard.
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