Customer Service, Billing Analyst, Server

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MYLENE D.

MUNCIE

*** ****** ***., *******, ** 49412 (H) 1-231-***-**** **********@***.*** Focus on the job performance, make sure it is the best. Billing Analyst for 17 years in insurance business. I am a hard working person, good in fast-paced environment. I am dedicated to my work. I have a good customer service skills with a high quality and I go beyond to satisfy the customers needs.

Good on billing skills. Good customer service. Good communication skills, bilingual, speak English and Filipino and working on my Spanish communication skills. Good on research and compiling documents.

OCTOBER 1999-October 31, 2022

Billing Analyst Gerber Life Insurance Company Fremont, MI I processed premium payments, corresponded with our customers regularly when the payments did not match their premiums to make sure they were credited correctly. I handled customers inquiries regarding their premium payments, loan payments, billing notices, policies paid to date and other inquiries concerning their policies. I calculated premium payments and loan payments. I prepared itemized premiums, regarding their insurance policies. I resolved premium payments discrepancies. I contacted our customers by phone for further information or answered their questions or inquiries. EDUCATION

I handled requests from different departments to do research regarding payments, especially from Compliance department. I researched, compiled documents that were needed for investigations.

1994

Bachelor of Science: Education

South Western University, Cebu

Elementary teaching degree.

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