Customer Service Agent

Busisiwe Dube

No ** Chiawelo flats Block H Manotshe street 1818

073******* **********@*****.***

**** - *******

**/**/**** -

**/**/****

**/**/** - **/**/12

2021

2003

OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately EXPERIENCE

Tyme bank

Sales and customer service Agent

.Deliver quick,quality and efficient customer service by providing information regarding all Tyme Bank products.

.Resolve enquiries from customers telephonically.

.Logging cases correctly for quick resolution.

.Blocking and securing accounts for any suspected fraud.

.Responding to customers who enquire via emails and social media.

.Calling back customers who requested a call back for assistance. First National Bank

Sales and customer service Agent

Deliver quick,quality and efficient customer service by providing information regarding Bank products...

.Resolve enquiries from customers telephonically.

. Sending Escalation for applications that are out of SLA.

.Scoring and checking if customers do qualify for a new credit card or limit increase.

.Taking up the Big 3 offers for customers e.g.Temporary loans,short term loans and long term loans.

.Offering overdraft to customers with cheque accounts.

. Finalizing application by discussing quotations.discussing all terms and conditions including confirmation of auto payments and adding debit order details. Merchants Business Unit

Customer service Agent

.Assisting customers with all prepaid enquiries.e.g. sim swap,unblocking pin,recharge quiries and roaming quiries.

.Making sure that all calls are first call resolution.

.Delivering quick quality and efficient customer service. EDUCATION

Chartall Business College

Generic Management

NQF 5

His Majesty's Educational institute

Matric (grade 12)

12

SKILLS

.Punctual.Sales.Team building.High degree of patience and assertiveness.Conflicts resolution skills.The ability to work under pressure.Good time management.Client driven and service orientated.

ACHIEVEMENTS & AWARDS

.Being awarded for best sales Agent .Top performance on Quality score REFERENCE

Lerato Rantili - Tyme Bank

Team leader

084*******

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