Technical Support Office Manager

KELLEY

MIDDLETON-

SPEAKS

************@*****.***

678-***-****

Marietta, GA 30060

Bold Profile

Proven leader with extensive experience at Data Savers LLC, adept in Technical Troubleshooting and Organizational Skills. Elevated customer satisfaction by 5% through innovative support solutions and effective team management. Skilled in fostering customer relationships and streamlining service processes, demonstrating adaptability and a commitment to excellence.

PROFESSIONAL SUMMARY

Data Savers LLC - Lead Technical Support Agent

Atlanta, United States • 04/2023 - Current

360 Home Inspections LLC - Back Office Manager

Remote • 08/2019 - 04/2023

WORK HISTORY

• Analyzed and developed service goals for in-bound call center.

• Researched and identified solutions to technical problems. Responded to customer inquiries and provided technical assistance over phone and in person.

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Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

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Collaborated with vendors to locate replacement components and resolve advanced problems.

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• Increased customer satisfaction ratings to 5%.

• Managed customer contact with 3 support representatives. Managed high levels of call flow and responded to technical support needs.

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Responded promptly to incoming sales leads and requests for technical support.

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Developed and updated calendars to schedule team and customer meetings.

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Ordered office supplies and maintained supplier contacts in database.

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• Processed invoices for payment.

Streamline company finances, daily activities, administrative procedures, inventory control, task delegation

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• Organized company networking events to drive new clientele.

• On-boarded new team members.

• Designed and implemented office policies and enforced standards.

• Increased New Clientele & Customer Satisfaction ratings to 5%. SKILLS

• Remote Support

• PowerPoint

• Word

• SAP

• CRM

• P2P

• Adobe Illustrator

• Adobe Photoshop

• Adobe InDesign

• Google Drive

• Gmail

• Google Calendar

• Google Meet

• Hardware Support

• Customer Services

• Inventory Control

• Quality Control

• Data Entry

• Policy & Procedure Modification

• Finance & Payroll

• Planning & Organization

• Conflict Resolution

The Art Institute of Atlanta

Atlanta, GA

Bachelor of Arts: Graphic Design

EDUCATION

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