Technical Specialist Project Management

Judy Marie Capps

Burleson, Texas ***** 918-***-**** ****.*.*****@*****.*** www.linkedin.com/in/jmcapps

Summary

I am a dynamic and detail-oriented network support professional with extensive expertise in telecommunications, equipment management, and circuit design. I have over 23 years of experience in the field of telecommunications. I am very proficient in system management, diagnostic testing, and on-site repair coordination, with advanced technical skills in networking, telecommunications, and Windows systems. I am highly organized and adept at managing complex projects from initiation to implementation, consistently ensuring accuracy, compliance, and exceptional client satisfaction. I am known for resolving issues swiftly and exceeding performance expectations. I have strong interpersonal communicator, excelling in collaboration with cross-functional teams and clients. I am proficient in MS Office, Outlook, and various industry-specific software, with a proven ability to learn new systems quickly in demanding environments.

Experience

WINDSTREAM Little Rock, Arkansas

Network Plan Technical Specialist III 2012-2024

Worked DS0 / DS1 / DS3 and higher-level circuits and other assignments as needed.

Operated on DS0 / DS1 / DS3 and higher circuits cradle to grave by troubleshooting, disconnecting, and turning up circuits of all types, using various systems and equipment.

Troubleshoot, analyzed, resolved, escalated network troubles.

Opened tickets for field operations for wiring installation or disconnects on various types of circuits.

Assisted fields operations as needed in trouble shooting circuit paths. Ensuring circuits were fully tested and operational before releasing.

Employed new, soft, and straight disconnects in four different systems.

Trained new techs that joined group.

Managed escalation activities efficiently, while also assisting others as needed.

Continuously monitored the progress of jobs, including tasks and proactively investigating any deviations.

Routinely participated in special projects related to supporting the team and improving processes.

Kept all appropriate personnel apprised of status of jobs, shifts in priorities, existing or perceived problems, and deviations from schedule.

Proven ability to multitask, utilizing time management and work prioritization skills.

Network Plan Technical Specialist II . 2005-2012

Worked DS0/DS1/DS3 circuits.

Operated DS0/DS1/ DS3 circuits cradle to grave by troubleshooting, disconnecting, and turning up circuits of all types using various systems and equipment.

Employed new, soft, and straight disconnects in different systems using various types of equipment.

Opened tickets for field operations for wiring installation or disconnects.

Managed various types of escalations.

Routinely participated in special projects improving the inventory of various equipment.

Proven ability to multitask, utilizing time management and work prioritization skills.

Assisted provisioning and design teams to verify requested equipment path was available or, if not assist them in finding alternate route.

Continuously monitored the progress of jobs, including tasks and proactively investigating any deviations.

Network Plan Technical Specialist I 2001-2005

Operated on DS0 / DS1 circuits cradle to grave by troubleshooting, disconnecting, and turning up circuits of all types, using various systems.

Worked in DMS and 5E.

Proficient in F&E and AS400 Systems.

Performed in various systems and equipment to complete turn-up / disconnect as needed.

Ensured circuits were fully disconnected or tested from cradle to grave.

Managed escalations on DS0/DS1 orders as needed.

Worked single circuit to multiple circuits on several types of orders.

NORTEL NETWORKS Richardson, Texas

Engineering Field Technician 2000-2001

Responsible for installation/engineering and customer service of high-profile accounts for Nortel Networks.

Worked on various types of equipment such as DPCC, E-net, DTEI, Access Node Express, ISM, MVIE, PDC, SPME, MIS, CMSS, DMS500, SDM, PASPORT 7000, PASPORT 1500, UE 9000 and Shasta.

Completed material inventory, measured, marked, drilled, leveled and aligned and secured frames.

Interpreted specs and drawings, completed installation of bays, routed, formed wiring, completed crimping and wire wrapping.

Completed verification of equipment isolation, grounding of equipment, worked with live power cables.

MCI WORLDCOM Tulsa, Oklahoma

Switch Private Line Provisioner 1996-2000

Validated circuit designs against network inventory systems, including on-net and off-net basic routing network configurations.

Entered provisioning orders for circuit designs including on-net and off-net basic routing network configurations.

Created Circuit Layout Records, enters, and validates this data in the inventory systems.

Assisted in processing documentation related to assigned work and inter department members to resolve issues in a timely manner.

Administrative Secretary 1995-1996

Created, compiled, and maintained confidential correspondence, reports, and presentations.

Scheduled appointments, meetings and conferences.

Sorted, screened and routed mail and phone calls.

Assisted in processing documentation related to assigned work and inter department members to resolve issues in a timely manner.

Education

TULSA COMMUNITY COLLEGE, Tulsa, Oklahoma

GLOBAL KNOWLEDGE, Richardson, Texas

CAREER POINT BUSINESS SCHOOL, Tulsa, Oklahoma

Technical Skills

10-G WaveStar 15454 Cerent ADM48 Alcatel AnyMedia Blue Planet BroadView C7 Shelf CBX VNC Centest Citrix DMS 5E DMX DNE DNX 11 Excel F&E Fuji G-9 Horizon Jira M6 Meta Solv Mux NGMSS NetFlex Neustar NextGen NOC-GATE NuVox PING ID Putty React Remedy Routers Secure CRT SMD Sonus EMS TA3000 TA4303 TA5000 Turin Trans-Nav Wide Bank WNOM Outlook Microsoft Office Suite Ten Key MSS

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