Customer Service Project Manager
Resume:
Stephanie Afari
Atlanta, GA *****
***********************@***********.***
Work Experience
Project Manager
KBT Renovations and Remodeling - Atlanta, GA
February 2020 to September 2024
• Coordinate people and processes to ensure all projects are delivered on time and within budget
• Preventing scope creep while also managing individual tasks for their respective teams with keen attention to details to avoid any unpleasant surprise
• Coordinating internal resources and vendors for the flawless execution of projects
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Establish and maintain relationships with third party/vendors
• Create and maintain comprehensive project documentation Vacation Specialist
Vacation Express - Atlanta, GA
August 2015 to May 2019
• Supervised a team of Vacation Planners with assisting individuals/groups plan travel itineraries
• Training to ensuring team is aware of promo parameters, guidelines, policies and amendments
• Creating and sustaining a relationship with resorts for any refunds, changes to make clients whole
• Training to ensure all Planners are knowledgeable and courteous in a timely manner
• Address any complications on the call center floor Salon Owner/Stylist
Midtown Hair Studio - Atlanta, GA
September 1997 to September 2010
Salon Owner/Stylist of 10 station upscale salon in Midtown. Operating for 13 years, closing due to the relocation of the 14th Street bridge.
Ensured all daily operations smoothly executed with staff and clients. Owner/Operations Manager
A. Prestige Limousine - College Park, GA
May 1996 to June 2009
My deceased husband and I started a ground transportation service with 1 vehicle. Selling the company in 2009 of a 14 fleet operation with full service operation manuals and company procedures. My daily activities entailed creating and sustaining relations with clients and drivers. Marketing, scheduling, creating routes (through map books), dispatching, payroll and executing operations procedures for daily smooth flow.
Education
Trade in Cosmetology
Ga. Institute of Cosmotology - Conyers, GA
May 1998 to August 1999
High school diploma
W.A. Bass High - Atlanta, GA
September 1977 to May 1982
Skills
• Communication
• Active listening
• Problem solving
• Time management
• Multi tasker
• Customer relationship management
• Ignigiator
• Sales
• Customer service
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