Los Angeles Public Areas

Jorge Rodriguez

**** ****** ** *** ***, Los Angeles, United States, 90031, 213-***-****, *******************@*****.*** Professional summary

Houseman with over 10 years of experience maintaining impeccable cleanliness and enhancing guest satisfaction in prestigious hotels. Skilled in multitasking, attention to detail, and bilingual communication, consistently ensuring smooth operations and high guest satisfaction. Dedicated to providing exceptional service and contributing to a well-kept environment. Employment history

Houseman, Jul 2017 - Present

Intercontinental Hotel, Los Angeles, CA

Banquet Houseman, Mar 2022 - May 2023

Conrad Hotels & Resorts, Los Angeles, CA

Houseman/Linen, May 2015 - Jul 2017

W Hollywood Hotel, Los Angeles, CA

Houseman/Lobby Attendant/Bellman, Nov 2013 - Apr 2015 Shore Hotel, Santa Monica, CA

Houseman/Dishwasher/Busser, Nov 2011 - Nov 2013

Shangri-La Luxury Hotel, Santa Monica, CA

Maintain cleanliness of hallways, stairwells, and public areas, ensuring guest satisfaction. Respond promptly to guest requests, enhancing overall guest experience Conduct general cleaning and maintenance tasks, contributing to a well-kept environment. Maintain impeccable cleanliness standards in guest rooms, public areas, and event spaces. Efficiently manage housekeeping tasks and respond promptly to guest requests.

Set up banquet rooms per hotel standards, ensuring optimal configuration for events. Maintained cleanliness and organization of banquet and service areas, enhancing guest experience. Kept detailed inventory of banquet supplies, ensuring availability and reducing shortages. Cleaned up post-events, restoring rooms to pristine condition promptly. Assisted guests and staff during events, ensuring smooth operations and high satisfaction. Inspected laundered items ensuring cleanliness and proper service, enhancing guest satisfaction. Folded and stored linen neatly, maintaining organized and clean storage rooms. Supported housekeeping with laundry removal and unit cleaning, improving efficiency. Removed trash, vacuumed corridors, and shampooed public areas, contributing to a pristine environment Embraced cross-functional responsibilities, proactively assisting various departments to ensure seamless hotel operations and exceptional guest experiences.

Maintained cleanliness of public areas and offices, ensuring a welcoming environment for guests. Monitored and addressed pool and gym cleaning needs, enhancing guest experience. Delivered guest requests and messages promptly, improving guest satisfaction. Assisted room attendants, increasing overall efficiency and room turnover rates. Greeted and escorted guests, providing exceptional customer service and support. Greeted guests warmly, assisted with check-in/out, and provided information on hotel amenities. Ensured smooth luggage handling and transportation assistance.

Maintained cleanliness of hotel common areas, ensuring a welcoming environment for guests. Assisted room attendants with laundry and trash removal, supporting efficient room turnover. Kept kitchen and dish areas organized, contributing to a hygienic food preparation environment. Prepared dining room for guests, enhancing dining experience through meticulous table settings. Supported waitstaff by replenishing condiment stands and busser stations, improving service efficiency. Maintained impeccable cleanliness standards across hotel areas, ensuring guest satisfaction through meticulous attention to detail and efficient task management.

Dishwasher/Prep Cook/Busser, Aug 2009 - Oct 2011

Marco's Italian Restaurant, West Hollywood, CA

Valet, Feb 2010 - Feb 2012

AMPCO System Parking, Los Angeles

Education

Jan 2004 - Dec 2008

John Marshall High School, Los Angeles, CA

Skills

Reliable, Honest, Bilingual Spanish, Efficient, Flexible, Pool Maintenance, Laundry, Attention to Detail, Multitasking, Adaptability, Cleaning Protocols, Maintenance, Workplace Safety, Guest Engagement. Ensured cleanliness and organization of kitchen and dish area, maintaining sanitary conditions. Assisted in food prep, contributing to efficient meal service and quality control. Handled food deliveries and storage, ensuring proper labeling and stock management. Monitored and managed waste disposal, maintaining a clean and safe work environment. Supported Head Chef in daily operations, enhancing team productivity and meal preparation. Directed traffic flow and assisted guests with parking, ensuring smooth vehicle movement. Answered guest inquiries about local attractions, enhancing visitor experience. Accurately labeled and organized guest keys, ensuring proper return and security. Parked vehicles in designated areas, adhering to all traffic laws for safety. Maintained and organized paperwork related to guest vehicles and daily operations.

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