Customer Service Representative
Resume:
Fabienne Menard
Riverview, FL *****
*********@*****.***
Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.
Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to providing emotional and social support to promote overall wellness. Knowledge of proper feeding, grooming and wound care procedures.
Willing to relocate to: Riverview, FL - -
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
Maximus - Riverview, FL
December 2021 to February 2023
• Takes calls from customers to assist them with their questions about their Medicare insurance
• Handles customer requests or needs
• Assists vendors
• Places phones on and off service at the appropriate times
• Places a test call to ensure service is working after placing on service
• Distributes messages from answering service or mail box to the appropriate person Babysitter
Josette Alexandre - Tampa, FL
August 2021 to November 2021
Sunday to Thursday, I cared for a 2 year old. My responsibilities included
• Reviewing moms' instructions and requesting helpful clarification when needed.
• Monitoring feeding, hygiene-related, and tidying activities.
• Made snacks, dinner, and supper
• Aiding the baby with routine tasks, if required.
• Fortifying every access point to ensure his safety.
• Encouraging sufficient, cognitively stimulating individual and group play. PCT (Patient Care Technician)
BayCare - Riverview, FL
March 2020 to June 2021
• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
• Stay side by sides with my nurses
• Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
• Responsible for their vitals,Intakes and output recorded Home Health Aide (HHA)
BrightStar Care - Tampa, FL
December 2019 to August 2020
• Assisted with AM care
• Prepared their meals
• Doing a little Housekeeping
• Keep them company
• Reminding them for their medications etc...
Senior Home Care Services
Hha - Morristown, NJ
September 2009 to July 2019
Bathes, Dresses and undress patients transports, patients, using wheelchairs or assist to work side by with the RN or LPN intake and output Recording assisted patients with their meals. Certified Nursing Assistant
The Health Care Center Of Bloomindale
November 2007 to August 2009
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Documented patient intake and dietary requirements and assisted with feeding.
• Provide nursing care to residents
• Comfortable and supported residents
• Fed and bathed residents
Nursing Assistant
NJ Firemen Nursing Home - Boonton, NJ
November 2006 to November 2007
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Comfortable and supported residents
• Fed and bathed residents
• Managed supplies and restocked inventory to ensure optimal availability for patient care. Education
MA in Medical Assisting
Florida Career College-tampa - Tampa, FL
February 2021 to August 2021
Cna
American Nursing Trade School - Georgia
February 2005 to March 2005
Homehealthaide
Caring Nursing Trade School - Brooklyn, NY
January 2004 to January 2004
High school diploma
Olney Charter High School - Philadelphia, PA
August 1997 to May 2000
High School Diploma
American Institute of Massage Therapy - Clifton, NJ Skills
• Nursing
• Caregiving
• Patient monitoring
• Infection control
• CPR
• First aid
• Home care
• Customer service
• Patient observation
• Meal preparation
• Patient care
• Organizational skills
• Food preparation
• Vital signs
• Babysitting
• Childcare
Languages
• Haitian Creole - Expert
Certifications and Licenses
CNA
BLS Certification
AED Certification
State Tested Nursing Assistant
CPR Certification
Assessments
Nursing assistant skills — Completed
November 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Completed
Home health aide skills — Completed
March 2021
Providing care to patients in a home setting
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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