Data Entry Office Assistant

Monica Stasek - Sebring

*** ****** ****

Lindenhurst, 60046, Illinois

Mobile Phone: 224-***-****

E-mail: ******.*********@*****.***

OBJECTIVE

Secure a challenging, interesting position that will utilize my experience and expand and improve my skills and abilities with opportunities for advancement.

EXPERIENCE

BDC Coordinator

Twelve21 LLC - Remote

January 2021 to November 2024

•Set appointments for prospective clients.

•Manage customer interaction via inbound/outbound calls and emails in a professional manner.

•Enter customer information into the dealership's computer database and follow up accordingly.

•worked with the following CRM’s Vinsolutions, Delaersocket, Eleads, CDK, and Xtime,

•uploaded email and text templates to CRM

•set monthly team schedules as well as daily lunch breaks

•touch base meetings with store managers on a weekly/monthly basis

•take manager TO's as needed by team

Body shop office assistant January 2020 to December 2020

Bill Stasek Chevrolet Inc. Wheeling IL

•Assist walk-in customers and direct them to an estimator to answer automotive questions or concerns.

•Input in computer schedule for drop offs and estimates for visibility by body shop personnel.

•File all dealership forms, records, reports, correspondence, or other relevant material

•Read/examine incoming material for accuracy and legibility, gets clarification if necessary, classifies properly, and files within appropriate file system

•Search for and retrieve information contained in files as requested

•Keep current files and records of material removed from files

•Answer phone calls, providing general information as needed.

Direct calls to the appropriate estimator for inquiries and/or assistance with car repair updates.

•Provide general administrative and clerical support.

•Monitor and maintain office equipment and supply needs.

•Maintain a clean reception desk and area.

•Dispose of obsolete files in accordance with established retirement schedule or legal requirements

•Copy records and additional supporting tasks as needed

BDC Internet Sales: July 2013 to January 2020

Bill Stasek Chevrolet Inc. Wheeling IL

•Automotive Sales and Repair Services appointment setter, customer service, data entry.

•Set appointments for prospective clients.

•Manage customer interaction via inbound/outbound calls and emails in a professional manner.

•Enter customer information into the dealership's computer database and follow up accordingly.

Office Assistant/ Receptionist August 2012 to Feb 2013

Motorwerks of Barrington IL

• Automotive Sales and Repair Services receptionist, customer service, file paperwork, data entry, and mail out information to customers.

Call Center/ Appointment setter Feb 2012 to August 2012

Direct Buy, Gurnee IL

• Call potential clients and set appointments for open houses.

Data Enter / Education August 2009 to June 2011

CEC, Schaumburg IL

• Customer service on phones with some data entry to make sure the customer information is correct and can be transferred to the correct Advisor and worked with a multi-line switchboard.

Team Lead/Crew June 2007 to June 2009

Mcdonalds/ Ocala Florida

•setup schedules

•setup prep for morning and evening shifts

•open and close store

•cashier/pass out food

•balance out draws at end of night

•cook food

Grocery Store October 2006-Jun 2007

Windixie Ocala Florida

•Cashier/ bag grocery

•collect carts from outside

•assist customers with general questions

Receptionist/General Office Work October 2006 - December 2006

Helzberg Diamond, Crystal Lake, IL

• Answer phones, file paperwork, help customers with any questions about items, data entry, cashier, balance cash draw, and sometimes sales when we were short on sales consultants.

Receptionist/Clerk June 1998 - May 2005

Bill Stasek Chevrolet Inc., Wheeling, IL

• answering phones, customer service, cashier, balance cash draw, file paperwork, data entry, and mail out information to customers.

Stable assist / Animal care August 1994-May 2003

Briddleway Stables /Woodstock IL

•Clean out stalls

•feed animals

•tourn out and exserise animals

EDUCATION

Big Foot High school, June 2004

College: AIU Online June 2009 to November 2011

PursuingAssociates in Business Administration

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