Customer Service Support Technician

MICHAEL P. WILSON

Inkster, MI ***** 313-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Accomplished and result-oriented customer service leader with a track record of success including problem solving and ability to deliver results in a deadline driven situation. Skilled in prioritizing task while remaining in compliance and exceeding organizational goals.

Professional Problem Solver Organizational Skills

Team Player Customer Service Relationship Building

Care Specialist Detailed Oriented Strong Communication Skills

PROFESSIONAL EXPERIENCE

Pharmacy Support Technician October 2019 – Present

Centene / Meridian Corp.

Responsible for providing accurate and complete information to clients using tools such as Atlas, Rxclaims, trucare and Pbm11

Create innovative solutions to address multiple product and service challenges

Provides excellent service to ensure customer satisfaction through effective problem solving

Continuously exceeds goals which results in an increase in business development

Customer Support Specialist August 2015 – October 2019

Comcast

Partnered with cross – functional teams to establish a process that will captivate consumer’s interests

Managed and organized service evaluations to ensure that business standards are being upheld

Coordinated service strategies with group leaders to increase business merit by collecting and analyzing customer’s information and needs

Patient Management Administrator May 2013 – March 2015

Aditya Birla Minacs

Managed secondary registration for placement of patients

Built a relationship of trust with consumers by being a subject matter expert and having an open-door policy

Knowledgeable of available resources and how to utilize them in order to make an impact on the company

Collected and verified patient’s information to ensure the correct individualized care is being provided; also, provided company service reports to leadership

ADDITIONAL INDUSTRY EXPERIENCE

Dietary Technician July 1987 – August 1992

Harper Hospital / D.M.C.

Prepared nutritional menus for patients.

Coordinate and reviewed patient’s menu request to ensure all caloric intake are being met for ADA, low sodium, low fat, and low potassium diets.

Prepared nutritional supplements for tube feedings.

EDUCATIONAL DEVELOPMENT

Master’s Degree in Public Health (Functional Nutrition) March 2023

Everglades University

Bachelor’s Degree in Alternative Medicine March 2022

Everglades University

Associate Degree in Science July 1986

Wayne County Community College

CERTIFICATE / ACCOMPLISHMENT

Certified Personal Trainer August 2011

Larry Scott and Associates

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