Customer Service Agent

Erdwins Joseph

US 727-***-**** ****************@*****.***

Experienced customer service agent with consultative techniques and careful attention to individual needs, dependable and successful in promoting customer loyalty, satisfaction, and purchases.

First Aid/CPR

Microsoft applications proficiency

Communications

Problem resolution

Claims/ Grievance

Customer service

Active listening

Sales forces

CRM

Appointment scheduling

Data collection

2016

Bachelor of Science Computer Engineering St. Petersburg Collegiate High School St. Petersburg, FL

3/23 to 7/24

Customer Service Humana Remote WFH

Create and improve the Customer Care flow.

Deal with customer complaints about products or issues with pharmacy items. I'm in charge of filling prescriptions and assisting customers. Am submitting reports to the manager in order to improve service quality. 8/21 to 12/22

Sales Agent Suntuity Renewables Remote WFH

Negotiated pricing with vendor suppliers in order to accommodate customer budgets while maximizing gross profit.

Was able to secure favorable pricing, negotiate contracts, and solidify beneficial agreements.

Recommended brand products to customers, highlighted benefits, and redirected objections to secure more sales.

Conducted research and created custom service proposals for clients. 5/19 to 3/21

Customer Service TTEC Remote WFH

Customer data verification and validation

Clarifying the customer's complaint in order to resolve policies or service issues. Double-check promotions and discount policies, as well as follow up on money transfers and customer debts.

I'm creating new accounts for clients.

Professional Summary

Skills

Education

Work History

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