Call Center Agent
Resume:
Virmya Woodson
Miami Gardens, FL *****
*******@*****.***
Extremely determined individual seeking an opportunity to evolve into a professional in an administrative capacity.
Work Experience
Customer Advocate
Alorica-Miami Lakes, FL
August 2022 to October 2024
I was a Customer Advocate for Subaru of America
1. My Responsibility was to create cases for our customers who needed financial assistance towards vehicle repairs.
2. Provide follow-up information on active open cases. 3. Complete change of ownership on the vehicles for our customer’s who just purchased a Subaru vehicle. 4. I also was an operator for Subaru of America for all business needs and solicitations from other companies.
Call Center Agent
iQor-Miramar, FL
November 2018 to June 2021
Team member/ call center agent
• My responsibility was to file insurance claims for the customers, help replace their lost, stolen, or damaged devices. Make sure I show empathy & assurance at all times while helping the customers in a timely manner, lastly offered customers upgrades on their insurance if it was needed. Education
High school diploma
Miami Carol City Senior High School - Miami, FL
August 2014 to June 2018
Skills
• Customer Service
• Computer Skills
• Customer support
• Typing
• Sales
• Technical Support
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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