ROBERT E. ORTIZ
TOLLESON, AZ 85353
***************@******.***
PROFESSIONAL SUMMARY
Hardworking Store Manager with more than 21 years of experience in leading all aspects of retail successful store. Including opening and closing procedures, shrink, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
SKILLS
Policy and program development
Vendor negotiations
Improve performance Time management
Systems implementation
Payroll administration
Schedules 50+ employees
Inventory management
Recruiting and hiring
Electric & Propane forklift certified (Raymond and Crown)
Order writer
Scanning pallets and individual boxes
EXPERIENCE
Veyo Transportation
July 2022- Present
Transport ACCCHS members to and from medical appointments. Use transportation portal, call members for pick up, and confirm home address.
ROBERT E. ORTIZ
10361 W. ATLANTIS WAY
TOLLESON, AZ 85353
***************@******.***
Store Manager
January 2000-July 24
th
2021
Smart & Final Extra- Phoenix AZ/California
Set clear performance expectations for employees and implemented improvement plans to help each reach targets.
Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
Encouraged team-oriented culture with common sales, service, and productivity goals.
Met regularly with department leaders to update policies and improve team performance.
Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Work with employees on how to connect with customers, build trust, and independently handle routine concerns.
EDUCATION
High School Diploma May 2003 Los Amigos High School - Fountain Valley, CA References upon request