Data Entry Customer Service Help Desk

Location:

Posted:

November 18, 2024

Vernita Y. McCloud

Exceptional work ethic; works well independently and as a team player

Ability to prioritize and remain focused on all assigned tasks even in high pressure situations

Excellent customer service, communication and multi tasking skills;

Able to learn new concepts quickly and meet deadlines, often ahead of schedule

Skilled with computer software: Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Lotus Notes, and SharePoint

Proficient with Windows 7, 10 and 11

Experience with multi-line phones and office machines EDUCATION

ECPI University, Virginia Beach, VA

Bachelor of Science Degree in Computer Information Science, February 2010 Concentration: Network Security

Associates degree in Computer Information Science, 2009 WORK EXPERIENCE

Senior Technical Analyst, Sumitomo Machinery Corporation, Chesapeake, VA May 2012 – November 2024

Responsible for managing company computers (laptops/ workstations)

Performs troubleshooting, help desk, and repair activities for all hardware

Ensuring connectivity is working properly i.e. WiFi, VPN and hardwired

Ensure software/ hardware standards are adhered to

Responsible for shipping equipment to clients within the company (in the US and internationally)

Creates/ deletes users from the domain (Active Directory)

Monitoring users and equipment on the domain

Procurement

Information Systems Technician, Gateway Ventures Inc., Virginia Beach, VA June 2010 – October 2011

Responsible for a network which consists of approximately 50 people

Troubleshoot computers when problems are reported from internal clients; hardware and software

Setup/ Configure computers for new personnel; computer reloads, and virus removal

Performs daily and weekly backups

Able to stand up servers; basic configuring

Performs installs and upgrades on workstations/ laptops

Assures proper performance and maintenance of printers

Procurement

Interacts well with clients

EXTERNSHIP

IT Support Specialist, Xe Company, Moyock, NC

January 2010 – April 2010

Troubleshoot computers when problems are reported from internal clients; hardware and software

Setup computers for new personnel

Made sure computers were on the domain

Performed upgrades and installs on workstations/ laptops

Assured proper performance and maintenance of printers Additional employment upon request