Cctv Operator Data Entry

Derese King

*********@*****.*** 469-***-**** Dallas, TX

SUMMARY

Seasoned CCTV Operator with 8 years of experience in surveillance and dispatching. Skilled in monitoring, securing premises, and coordinating service team activities. Seeking a CCTV Operator/Dispatcher role to leverage expertise in surveillance, security protocols, and client relations. WORK EXPERIENCE

eCamSecure Dallas-Fort Worth, TX

CCTV Operator Nov 2022 - Present

• Monitor multiple building and grounds areas using CCTV systems to ensure security.

• Secure building entrances and exits, preventing unauthorized access through vigilant station manning.

• Minimize security breaches by implementing effective locking and monitoring procedures.

• Control on-site crew traffic with cones and signs, maintaining safety measures as required. Hospice Source LLC Dallas, TX

Dispatcher May 2020 - Nov 2023

• Managed electronic and telephone orders, ensuring accurate data entry and processing of medical equipment and service requests.

• Delivered pre-arrival instructions to enhance client preparation and streamline service delivery.

• Facilitated communication between clients and technical staff, addressing equipment and service inquiries efficiently.

D.H. Pace Company, Inc. Dallas, TX

Dispatcher May 2019 - Feb 2021

• Coordinated technician dispatch to ensure efficient scheduling and assignment to customer job sites.

• Maintained and updated technician schedules by clearing completed job tickets and properly allocating open tickets.

• Prepared precise work orders and picking lists to facilitate accurate inventory management for the warehouse team. iQor Dallas, TX

Customer Service Representative Jan 2016 - Apr 2019

• Assisted customers with coverage verification, claim filing, and repair scheduling to ensure effective resolution of home warranty issues.

• Collaborated with management to remain informed on updates regarding new products, services, and company policies.

• Documented customer interactions and information accurately within the service database, maintaining a professional demeanor and active listening skills. EDUCATION

Dallas Can Academy Charter

High School Diploma, General Education

Dallas, TX

May 1999

CERTIFICATIONS

CompTIA A+ July 2021 to December 2028

Driver's License July 2021 to December 2028

SKILLS

Hospice Care • Customer Support • Dispatching • CCTV • Surveillance • Computer Operation • Active Directory • Computer Networking • Windows • Software Troubleshooting • Desktop Support • Help Desk • Mac OS • Microsoft Windows Server • Electrical Experience • Low Voltage • Cabling • Adobe Premiere • Final Cut Pro • Video Editing • Fire Alarm • Power Tools • Mechanical Knowledge • Analysis Skills • Data Center Experience • Lan • Phone Etiquette

• Microsoft Word

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