Project Manager It

STEVEN SORIANO

IT PROJECT MANAGER

201-***-**** *************@*****.*** MIAMI,FL

LINKEDIN.COM/IN/STEVEN-SORIANO357

BACKGROUND

Experienced IT professional with over six years of multi-client consulting and infrastructure management expertise, specializing in IT operations, project delivery, and cloud solutions. Proven ability to develop long-term technology strategies, manage budgets, and optimize systems to align with business goals and enhance operational performance. Skilled in building strong client relationships and collaborating with stakeholders from CEOs to end users, ensuring satisfaction and seamless technology adoption. Adept at managing multiple projects and troubleshooting complex issues in high-pressure environments. Fluent in Spanish, with a talent for explaining technical concepts to non-technical audiences and delivering virtual and hands-on training. Committed to driving efficiency and solving business challenges through innovative technology solutions.

EDUCATION

BACHELOR OF COMPUTER SCIENCE

East Stroudsburg University of Pennsylvania class of 2020

CERTIFICATIONS

CERTIFIED SERVICENOW SYSTEM ADMINISTRATOR

PROJECTS

Mass Clinic Email Migration

Mass Data Cleanup

Server Migrations

Office Technology Infrastructure Setup for Real Estate Startup

EXPERIENCE

CSPI TECHNOLOGY SOLUTIONS MANAGED SERVICES ENGINEER II

Deerfield Beach, FL, 2021 – Present

Led and managed 40+ infrastructure overhaul projects from planning through execution, reducing downtime by 20% and streamlining workflows for clients in healthcare and financial sectors.

Led Security-Driven Access Management Initiatives: Spearheaded a Single Sign-On (SSO) deployment for 300+ users across multiple regions, reducing unauthorized access incidents by 25% and enhancing user experience with seamless, secure logins.

Implemented Geolocking and Access Control Measures: Coordinated the rollout of geolocation-based access restrictions, limiting system access to approved regions. This reduced unauthorized access attempts by meeting compliance and security standards.

Developed technology strategies and coordinated with stakeholders to assess needs, plan solutions, and align IT services with client goals and business priorities.

Managed the deployment of MFA for 300+ users, significantly lowering potential breach points. Ensured smooth implementation by conducting user training sessions and providing ongoing support, achieving a 95% adoption rate within the first three months.

Directed hardware refresh initiatives, replacing legacy systems to improve productivity and reducing device-related issues by 40%.

Developed and implemented security SOPs, including access management protocols and backup systems, achieving compliance with SLA requirements and improving ticket resolution times

Key Achievements:

Achieved a client retention rate of 95% by delivering consistent, high-quality technical support and service improvements.

Led the implementation of cloud backup and recovery solutions, reducing potential data loss risks by 50%.

Enhanced network security by deploying advanced firewall solutions, minimizing cyber threats and enhancing data protection.

3 A&E HOME SOLUTIONS IT PROJECT MANAGER

Newark, NJ, 2020 – 2021

Directed the IT setup and launch of the company’s high-tech headquarters, managing the integration of servers, workstations, and network infrastructure to support a 30-person team, ensuring 100% operational functionality from day one.

Designed and implemented the office’s IT infrastructure, including servers, switches, and wireless access points, leading to an improvement in network speed and reliability.

Delivered comprehensive training programs on VPN usage, software applications, and network security protocols, reducing the number of tech support tickets within the first three months of operations.

Worked closely with senior leadership to develop and implement IT strategies that supported business growth, resulting in a 20% increase in staff productivity due to streamlined technology processes.

Led the successful implementation of cybersecurity measures, including firewall configuration, antivirus deployment, and security training, significantly reducing the risk of data breaches.

Key Achievements:

Increased operational efficiency and quality assurance through the automation of office workflows and integration of cloud-based collaboration tools.

Enhanced employee satisfaction with IT systems, as evidenced by a decrease in reported issues post-launch.

SELECTIVE INSURANCE DATABASE ENGINEER

Branchville, NJ, 2019 – 2020

Managed and optimized MySQL databases for the finance and accounting departments, ensuring accurate and up-to-date data for 100+ employees across multiple teams.

Led a company-wide initiative to standardize data structures, resulting in a 25% reduction in data inconsistencies and improving overall reporting accuracy for key business stakeholders.

Developed and maintained 200+ MySQL data maps to streamline data representation across departments, increasing the efficiency of data retrieval processes by 20%.

Spearheaded a large-scale data cleanup project, collaborating with 5 cross-functional teams to ensure data integrity across the organization, leading to a 20% improvement in workflow efficiency.

Key Achievements:

Reduced the error rate in financial reporting by 15% through the implementation of automated data validation processes.

Successfully trained and mentored a team of 5 interns, overseeing their work on the data clean-up project, which was completed ahead of schedule and improved system performance across departments.

Improved data accessibility and decision-making capabilities for finance teams by developing dynamic dashboards and reporting tools using MySQL.

Additional Experience

Team Lead, Geek Squad

Best Buy – Stroudsburg, PA

2014 – 2018

Progressed from Sales Associate in the computer department to Team Lead of Geek Squad, managing a team of technicians while providing high-level technical support to a diverse customer base.

Led a team of 5+ technicians, overseeing day-to-day operations, service scheduling, and troubleshooting complex issues, resulting in a 20% improvement in customer satisfaction scores.

Diagnosed and repaired hardware and software issues across a wide range of devices, including laptops, desktops, and peripherals.

As Computer Department Team Lead, increased sales by almost 15% through the effective training of sales associates on product features, cross-selling techniques, and providing excellent customer service.

SKILLS

ServiceNow: Workflow Automation, Incident & Problem Management, CMDB, ITSM, Service Catalog

Cloud Platforms: Microsoft Azure/Active Directory, Office 365, AWS

Networking & Infrastructure: Network Troubleshooting, Server Migrations, Device Imaging, VPN Setup, LAN/WAN

Startup Experience, Healthcare Experience, Business Minded

Database Management: MySQL, SQL Scripting, Data Migrations, Data Integrity

Exceptional communication/ Teamwork Skills, Solutions Engineering

Operating Systems: Windows, Linux, macOS

Software & Tools: PowerShell, Jira, Microsoft Office Suite, SharePoint, Visio, Confluence

Project Management: Agile Methodologies, Scrum, IT Project Lifecycle, Client Relationship Management. Data Analysis, Product Configuration

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