Customer Service Representative
Resume:
Margaret McNeal
Sacramento, CA *****
**********@*****.***
To use my background knowledge and skills to successfully contribute to the company and to be apart of an amazing team! My hospitality can be proven by over 15 years of Customer Service experience. I am able to multi-task while still being able to lead a team to accomplish deadlines Work Experience
Customer Service Representative
Covered California - Sacramento, CA
November 2022 to February 2024
• Answered incoming calls
• Helped consumers start or stop medical insurance coverage
• Deescalated calls
• Assisted consumers with questions or concerns about their health coverage Cashier/Customer Service
Citi Trends - Sacramento, CA
October 2021 to June 2022
• Assisted customers with checkouts
• Processed shipment items
• Maintained a clean workspace
• Handled cash
Assistant Manager
Dollar Tree - Sacramento, CA
April 2017 to August 2019
• Overseeing cashiers
• Handled cash drops, change for cashiers, and store
• Customers returns or deposits on cards
• Maintained updated logs of cash and inventory
• Disposed of damaged items properly and safely
• Closed the store at the end of the night
Customer Service Representative
Covered California - Sacramento, CA
September 2015 to January 2017
• Answered incoming calls
• Helped consumers start or stop medical insurance coverage
• Deescalated calls
• Assisted consumers with questions or concerns about their health coverage Cashier/Customer Service
Walmart Neighborhood Market - Elk Grove, CA
December 2012 to June 2015
• Handled cash, cash drops, change, customers receive or sending money request
• Assisted customers with checkouts, returns and exchanges
• Maintained a clean workspace
Education
GED
Dekalb Technical College - Tucker, GA
June 2006 to April 2007
Bachelor's degree
Skills
• Assistant Manager Experience
• Cashiering
• Cash Handling
• Typing
• Call center
• Loan processing
• Lending
• Banking
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