Customer Service Quality Assurance

Amy Scallon

Chicago, IL ***** • 608-***-**** • **********@****.*** • WWW: Bold Profile

Professional Summary

Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.

Skills

• Customer Invoicing • Process Implementation

• Supply Ordering • Quality Assurance

• Customer Relations • Project Planning

• Marketing • Customer Service

Work History

Operations Coordinator, 06/2019 to Current

Medstaff Alternatives – Chicago, IL

Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

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• Boosted productivity by establishing effective communication channels between departments.

• Streamlined operations by implementing efficient processes and procedures. Ensured compliance with industry regulations, keeping accurate records and managing audits as required.

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• Implemented troubleshooting, root cause analysis and issue resolution. Server, 01/2018 to 03/2020

Bottled Blonde – Chicago, IL

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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• Served food and beverages promptly with focused attention to customer needs.

• Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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Education

Associate of Science: Human Sciences, 06/2018

Harold Washinton - Chicago, IL

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