Supply Chain Customer Service
Resume:
BERTRAND APPOLIN TAYO
NGUESSI
SHOPPE ASSISTANT
CONTACTS
East York, M4B2E5
********@*****.***
ABOUT ME
I am a dedicated and
accomplished Shop Assistant
with 18 years of diverse
experience at Ghislain La
Classe. My proficiency in
conflict management and
resolution enables me to
thrive under pressure while
adapting seamlessly to
changing environments. With
a natural ability to connect
with customers, I prioritize
building strong relationships.
As a graduate with a
Certificate in Supply Chain
(2012), I am eager to leverage
my expertise and positive
attitude to contribute to your
team, ensuring exceptional
service and customer
satisfaction.
SKILLS
have knowlege in several
ereas
conflits management and
resolution
WORK EXPERIENCE
SHOPPE ASSISTANT
GHISLAIN LA CLASSE, DOUALA
OCT - 2006
MAR - 2013
• Greet customers to deliver high-quality service and ensure a memorable shopping experience.
• Maintain constant inventory management by restocking shelves efficiently.
• Enhance product presentation by skillfully merchandising items to create visual harmony.
• Conduct transactions accurately and efficiently while processing payments.
• Delivered exceptional customer service to enhance client satisfaction.
• Maintained optimal stock levels, ensuring product availability for customers.
• Designed visually appealing displays to attract customer attention. CONCIERGE
HYATT REGENCY GALLERIA, DUBAI
JUL - 2013
JUN - 2014
• Delivered personalized service, enhancing guest satisfaction by 30%.
• Anticipated client needs, ensuring seamless experiences at every touchpoint.
• Managed bookings and reservations, increasing revenue by 20% annually.
• Cultivated strong vendor relationships, securing exclusive offers for guests.
• Resolved guest complaints swiftly, achieving a 95% positive feedback rate.
• Created bespoke itineraries, showcasing local attractions and services.
• Created bespoke itineraries, showcasing local attractions and services.
• Implemented guest feedback systems, driving continuous service improvements.
• Provided 24/7 support, ensuring memorable stays and repeat clientele. PERSONAL ACTIVITY
La Française, DOUALA
MAY - 2014
MAY - 2020
work under presure
ease adaptation
relational ease
LANGUAGES
french monther tongue
english fluent
HOBBIES
the photography wacth
football TV Read new paper
• Enhanced leadership skills through community organizing initiatives.
• Developed strategic partnerships with local businesses for events.
• Trained volunteers, increasing operational efficiency by 20%. SHOP MANAGER
LA FRANCAISE, DOUALA
JUN - 2020
JUN - 2023
• Boosted customer retention through the development and implementation of strategic initiatives.
• Strengthened vendor relationships, enhancing product quality and optimizing costs.
• Executed successful promotional campaigns, significantly driving sales during peak seasons.
• Achieved accolades for outstanding operational efficiency and performance.
• Analyzed market trends to effectively adjust stock and pricing strategies. EDUCATION
CERTIFICAT IN SUPPLY CHAIN
INFONET INSTITUTE, DUBAI
2013
• Completed projects optimizing inventory control systems
• Collaborated in team-based case studies enhancing real-world skills
• Achieved distinction in Supply Chain Management concepts
• Transformed inventory control with innovative project solutions. 1ST AND 2ND YEAR IN ECONOMIC SCIENCE
UNIVERSITE DE DOUALA, DOUALA
2006
• Completed advanced coursework in Microeconomics and Macroeconomics
• Presented findings at the university's annual economics conference
• Showcased research prowess at university's prestigious economics conference.
• Achieved top academic honors in 1st and 2nd year Economic Science courses.
• Utilized analytical skills to drive insightful economic solutions and strategies.
BACALAUREAT
COLLEGE MALANGUE, DOUALA
2006
PROBATOIRE
LYCEE DE NEW BELL, DOUALA
2007
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