Technical Support Information Technology

Aaron L. Ottwell

*****@*********.***

https://www.linkedin.com/in/aaron-ottwell/

Kirkwood, MO 63122 • 314-***-****

Areas of Expertise

•Enterprise IT Strategy & Governance

•Cloud Migration & Data Warehousing

•Policy Analysis / Evaluation

•Technical Support Services

•Vendor Relationship Management & Cost Optimization

•Cisco Administration

•Business Process Improvement

•Network Security & Protocols (TCP/IP, IP)

•Data Analytics & Visualization

•Process Optimization & Workflow Automation

•AI Implementation & Digital Innovation

•Team Development / Leadership

•Cross-Functional Team Leadership & Collaboration

•Security Configuration & Policy Development

•SLA Analysis and Management

•Threat Analysis & Vulnerability Management

•Multi-Site Administration

Career Experience

Director of Information Technology FanDuel Sportsbook and Horse Racing; Collinsville, IL 2020 – 2023

Led and efficiently managed all aspects of the IT department for various locations, including system and network administration, desktop/user support, development, and vendor management. Migrated email from Gmail to Office while successfully deploying to all users across the organization. Maintained budget and created IT forecast and plan for coming months and years. Managed all aspects of the IT infrastructure including network, servers, Databases, programs and workstations.

Led the development and implementation of IT strategies to ensure alignment with business objectives, leading to a 25% improvement in system efficiency and a 20% reduction in operational costs.

Oversaw network, infrastructure, and desktop management in a geographically diverse environment, managing multiple facilities.

Partnered with senior leadership to define technology vision, drive enterprise standards, and optimize infrastructure, ensuring a seamless user experience and adherence to industry regulations.

Developed and maintained strong relationships with vendors, stakeholders, and healthcare professionals, ensuring effective technology deployment and strategic alignment.

Managed operational and capital budgets, overseeing financial planning and performance management for IT departments, ensuring cost-effective use of resources.

IT Manager and Retail Sales Specialist Fence and Deck Depot; St. Charles, MO 2019 – 2020

Revamped retail and over-the-counter sales strategies for fencing and decking, resulting in increased customer satisfaction and sales growth. Implemented efficient Excel spreadsheets to streamline payroll processes for installers and salesmen, minimizing math errors and saving significant time for the controller.

Directed day-to-day operations of a cross-functional IT team, focusing on system stability, security, and scalability to support business growth.

Established and enforced enterprise technology standards, improving IT infrastructure across multiple locations, resulting in a 30% increase in system uptime.

Spearheaded the implementation of cloud solutions, disaster recovery protocols, and data security policies, enhancing overall data protection and compliance.

Managed large-scale technology projects, utilizing strong project management skills to deliver on time and within budget.

Senior Support Desk Specialist Caesars Entertainment (formerly Isle of Capri and Eldorado resorts); St. Louis, MO 2014 – 2018

Administered the Ivanti Service Manager database, ensuring smooth operations and promptly addressing any required modifications. Developed and maintained business rules and workflows in Heat Call Logging, optimizing processes and enhancing overall productivity. Skillfully crafted and updated comprehensive reports using Crystal Report for Heat, facilitating accurate data analysis and informed decision-making. Assumed the role of a supportive desk supervisor, serving as a call escalation point and providing second-level technical assistance to resolve complex issues, starting with a staff of 10 up to 35 working a 24/7 schedule. Monitored multiple AS400 systems across various properties and platforms, promptly addressing system messages and conducting regular system checks throughout the day.

Led technology integration efforts across multiple facilities, ensuring alignment with corporate IT standards and compliance with industry regulations.

Championed the design, deployment, and management of information systems and application architecture, supporting the organization’s long-term vision.

Implemented advanced analytics, AI-driven solutions, and cloud-based technologies to improve the patient experience and enhance data-driven decision-making.

Delivered strategic initiatives for network infrastructure, data centers, and IT systems, overseeing technical staff, vendors, and subcontractors to ensure project success.

Education

Bachelor of Science in Marketing Maryville University, St. Louis, MO

Skills & Competencies

Strategic IT Leadership: Proven ability to develop and implement IT strategies aligned with organizational goals.

Cloud Infrastructure Management: Expertise in Azure, AWS, and cloud-based data processing.

Digital Platform Management: Experience managing Salesforce, Drupal, WordPress, and Azure Data Factory.

Cybersecurity & Compliance: In-depth knowledge of cybersecurity best practices and compliance standards.

Vendor & Contract Management: Skilled in managing IT vendor relationships and negotiating contracts to optimize performance and costs.

Team Leadership & Development: Strong ability to lead, mentor, and develop high-performing IT teams.

Project Management: Expertise in leading cross-functional teams to deliver complex IT projects on time and within budget.

Security Systems: Firewalls, IDS/IPS (network and host), anti-malware (network and endpoint), DLP, encryption, NAC, VPN

Network & Protocols: IP, TCP/IP, DNS, RADIUS, LDAP, AD, NIS, Duo Security, TACACS+, PKI

Operating Systems: Windows Server/Desktop, Linux, OS X

Security Tools: Vulnerability and penetration testing tools, configuration management, Microsoft Certificate Services

Compliance & Standards: SOX, NIST, GDPR, HIPAA, PCI DSS

Certifications

AWS (Amazon Web Service) – Pursuing

ITIL (Information Technology Infrastructure Library) – Pursuing

Certified Information Systems Security Professional (CISSP) – Pursuing

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