Product Manager Account
Resume:
JIM FINK
charlotte, nc 28213
Cell# 469-***-****
************@*****.***
SUMMARY
Experienced in manufacturing & printing with focus in Quality, Engineering, and Technical Service. Developed material qualifications & testing protocols for labels, foil lidding, cartons, adhesives & coatings. Investigated customer complaints with corrective & preventative solutions. Effective in writing ISO procedures, employee training, trending quality performance.
KEY WORDS / SKILLS
Flexo Printing
Team Member
Investigation (8D & 5 Why)
cGMP
Gravure Printing
Customer Relations
Microsoft Office
Sense of Urgency
Lab Testing
EXPERIENCE
KURZ TRANSFER PRODUCTS, Charlotte, NC 9/24 - Present
Manufacture of Heat Transfer films specifically magnetic stripe on back of credit cards.
Quality Control Manager
TRESU AMERICAS, Grapevine, TX (Layoff) 1/23 - 2/24
Sales of Consumables (Blades, Seals and Spare Parts) supporting Ancillary business such as chambers, and pump systems.
Aftermarket Account Manager - North America & Canada
Identify, develop and grow top 20 accounts and developing new customer business.
Generate quotes and sales orders (SAP) of consumables & spares parts for operational & inventory needs.
Visit customers to assess consumable needs within print / converting operation with recommendations.
LOPAREX, LLC, Eden, NC 3/22 - 1/23
Manufacturer of release liners for graphics, labels, tapes, and general applications.
Quality Manager
Manages a staff of eight Quality Lab Technicians and Quality Coordinator.
Manages The Complaint Patrol system, and reduced response time from 30 to 15 days in 5 months.
Reduced monthly defect inventory material from 400,000 M2 to 150,000 M2 (or 60%) in 5 months.
IG DESIGN GROUP, Memphis, TN 11/19 - 3/22
Flexo printer and converter of Seasonal Christmas Gift-wrap paper.
Quality Assurance Manager
Improved Target Corp. - Supplier Quality status from At-Risk (41%) to Acceptable (77.5%) in 6 months.
Developed a compliant ISO 9001:2000 QMS program & network shared document system.
Developed departmental Manufacturing Control plans & Flow Charts.
WALLE CORPORATION, Harahan, LA (acquired by Fort Dearborn, Closed) 6/18 - 11/19
Four color process Litho cut and stack label printer of consumer, household, beverage labels.
Quality Assurance Manager
Managed staff of 3 quality associates and laboratory.
Utilizes MiniTab software for creating COA's with Ppk and Gauge R&R study of the Hodgemeter device.
Reduced Ocean Spray & Niagara complaints by 50% and credits by 30% (or $50,000).
THE STANDARD GROUP, Louisville, KY 6/17 - 6/18
Four color process Litho folding carton printer of industrial, household, automotive, entertainment and food packaging.
Director of Quality
Managed staff of 7 quality associates (5 union and 2 salary).
Transitioned and recertified ISO System from 9001:2008 to 9001:2015.
Written, revised, and organized the QMS manual, procedures, work instructions and forms.
WESTROCK, Plymouth, IN (Management Restructure) 2016 - 2016
Food Service Packaging manufacturer of corrugated pizza and clamshell boxes.
Quality Manager
Performed daily production quality and safety inspections, performed new hire orientation training, performed SQF (Safe Quality Food) / HACCP / GMP employee refresher training.
Participated in SQF desk audit, and preparation for SQF certification, facility certified in May, 2016.
BONSET AMERICA, Brown Summit, NC 2013 – 2015
Manufacturer of shrink film for decorative sleeve markets such as beverage, food, and various packaging products.
Account Manager
Managed aged material inventories, and production schedule lead-times, and created price quotes.
Increased 2014 customer sales by $600,000 or 20% over previous year.
Developed and implemented scheduling / inventory program for high volume orders.
Managed accounts such as Printpack, Brook & Whittle, Ft. Dearborn, Hammer, and WS Packaging.
ATLANTIC CORPORATION, Tabor City, NC 2012 – 2013
Flexo and Litho printing of commercial, food and pharmaceutical labels, cartons, and shrink sleeves.
Quality Manager
Managed three QA Specialists. Wrote procedures, hosted customer audits, and managed calibration program.
Implemented and trained employees of line clearance & document error correction procedures.
Developed Excel database & pivot table tools (graphs) for internal & customer complaint trends.
Performed root cause / corrective action investigations and driven down customer complaints by 20%.
TRANSPRINT USA, Harrisonburg, VA (Bankrupt) 2008 – 2012
Gravure printer of heat transfer paper for textile industry and decorative home fabric products.
Quality & Manufacturing Engineer
Wrote procedures, investigated customer complaints, charted monthly graphs, managed calibration program.
Implemented Investigation program to reduce customer complaints by 50% and $200,000 within 3 years.
Reduced percent of customer complaints to sales from 2.4% to 1.25% from corrective actions in 2 years.
EDUCATION
BS, Printing Management, Western Michigan University, Kalamazoo, MI
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