Customer Service Representative

Aurora, CO *****

P: 720-***-****

E: **************@*****.***

Ashley Hernandez

Professional Summary

Proven track record in enhancing customer satisfaction and loyalty at Empereon, adept in conflict resolution and critical thinking. Excelled in high-stress situations, significantly improving repeat business through empathetic complaint handling. Skilled in both customer service and dental assisting, demonstrating exceptional computer proficiency and active listening to meet and exceed employer expectations. Skills:

● Customer Service

● Problem-solving abilities

● Customer Relations

● Computer Proficiency

● Professional telephone demeanor

EXPERIENCE

Connect for Health Colorado, Aurora, CO (remote)-Customer Service Representative

October 2022- November 2024

● Knowledge of Health Insurance Portals and Platforms

● Password Reset Assistance and Troubleshooting

● Proficiency in Customer Relationship Management (CRM) tools

● Application Updates and Management

● Explaining Health Insurance Policies and Options

● Empathy and Understanding in Customer Interactions Empereon, Aurora, CO— Customer Service Representative September 2020 - 2022

● Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.

● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

● Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

● Resolved customer complaints with empathy, resulting in increased loyalty and business.

Children’s Dental, Aurora, CO — Dental Assistant

July 2019 - January 2020

● Successfully assisted dentist by preforming four/handed dentistry and other chair-side duties.

● Maintained a clean and sterile work environment to prevent cross contamination and infection.

● Assisted dentists, hygienists, and other personnel by handling appropriate tools and supplies needed for procedures.

● Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

EDUCATION

Front Range Community College, Westminster, CO— Associates of Arts in Psychology

August 2024 - Current

Concorde Career College, Aurora, CO-

Dental assisting

Graduated September 2019

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