GINA
NUGENT CUSTOMER SERVICE
REPRESENTATIVE
W O R K E X P E R I E N C E
E D U C A T I O N
************@*****.***
Live Oak, FL 32060
E X P E R T I S E
Complaint Resolution
Paperwork Processing
Data Entry
Report Generation
Data Collection
Inbound & Outbound Calling
C O N T A C T
LiveOps
Customer Service Representative
04/2022-05/2024
Remote ( work from home)
Answered customer inquiries and provided accurate information regarding products and services . Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
General Dynamics Information Technology
Data Entry Clerk
2/2021-4/2022
Remote (work from home)
Input and update data accurately into the company's databases and systems. Verify and correct data to ensure accuracy and completeness.Manage and maintain data records, ensuring they are up to date and easily accessible. Perform data quality checks and troubleshoot any data descrepencies. Collaborate with team members and other departments to ensure smooth data flow and resolve any data-related issues.
High School Diploma
06/2002-5/2006
Monterey High School
95 %
S K I L L S S U M M A R Y
Microsoft Office
Suite
Multi-Task Research
Management
93 % 79 %
L A N G U A G E
English (Native)