It Specialist Network Engineer
Resume:
Darrnell Little
Network Tech \ IT Specialist - Self Employed
St. Louis, MO 63138
*******@*****.***
I am an enthusiastic, quick and accurate engineer using experienced problem solving skills and known tactics to provide solutions to clients and minimize issues while being enthusiastic, courteous and understandable to managers, employees, clients and users. I am overall committed to providing thorough services.
Authorized to work in the US for any employer
Work Experience
Network Engineer \ IT specialist
Computer Love I.T. & Security Services-St. Louis, MO January 1998 to Present
Responsible for fulfilling and Delivering orders for IP Camera systems, Wireless Camera systems, Servers, Desktops, Laptops, Tablets & Phones. Also responsible for custom building servers and desktops and deployments. Troubleshoots & Designs secure wireless and wired networks for businesses. SCCM, Intune, Teams, Active Directory, CoPilot, One Drive, Microsoft Office Training for Customers, Quickbooks Training for Customers, Windows 10 Installations and troubleshooting software issues. Office 365 Installation and troubleshooting. Printer, Scanner, Fax & Copier Installation & Troubleshooting. Cat 5 & 6 Cabling, Criming, Running and Installation. Security Camera Deployment, Installation and Repair. Void Phone Configuration and Installation. Server Operating System migrating and upgrading. VPN Configuration and installation. Physical Data Recovery from server, desktop & portable hard drive. Cell Phone Repair Technician
Computer & Cell Phone Genius-Florissant, MO
July 2023 to November 2023
Responsible for all Computer Repairs and 40% of all incoming iPhone screen repairs, playstation 4, 5, XBOX X, S HDMI Repairs, Overheating Repairs, Non Read Repairs, & Firmware & Software Repairs. Software Engineer \ Deskside Support Tier 2 (Project) BJC HealthCare - Toan Luu 314-***-****-Saint Louis County, MO July 2021 to January 2022
Responsible for the maintenance of over 10,000 Desktops, Laptops, and Mobile Workstations. Handles Microsoft Teams, SCCM, Intune, Power Apps, and Sensitive Data. Handled Remote sessions for user software installation, support, repair and user education via Microsoft Teams. Use ServiceNow to receive user service request and item requests daily. Resolve remote VPN connection issues, Active Directory, User Accounts, password resets & lockouts, Microsoft Office 365 Issues, Microsoft Teams Issues, Zoom issues, Internet Connection outages, and responsible for the timely response & repair information technology device outages such as barcode scanners, label printers, badge readers etc.
Desktop Deployment Technician for The State of Missouri (Project) Form 10 Group - Taylor Falk 707-***-****-St. Louis, MO August 2020 to November 2020
A 3 Month Project at all Division of Motor Vehicles Office's in the State of Missouri to remove and replace outdated IT equipment. Single handedly Installed over 60 Systems consisting of Win10 Desktops, Displays, Keyboards, Mice, Laser Printers, Multifunction Scanners, License Camera Towers, & Battery Backups. Responsible for unboxing, specialized desktop network card installations, asset tag logging, labeling and Recording. Imaged, configured and installed all new computer software. Desktop Support Specialist \ Remote IT Support (Project) Bayer via Pomeroy IT Solutions -Steve Small 717-***-****-St. Louis, MO July 2019 to October 2020
Responsible for migrating all Desktops and Laptops in the company from Windows 7 to Windows 10. Backed up & Restored user pre-selected data from Desktops and Laptops. Used SCCM to configure, select software and image devices daily.
Once every single computer in the company was upgraded, I was switched to a remote role to handle Microsoft Office 365 Issues, Exchange Issues, VPN Issues, No Connection Issues, Password Resets, System Unlocks, Software troubleshooting and Installation. Network Engineer \ IP Camera Technician
Interactive True Security Jay Troupe 314-***-**** \ 314-***-****-Saint Louis County, MO February 2012 to August 2020
Responsible for Firewall & Network Configuration of: Microsoft Windows Servers \ Microsoft Windows Desktops & Laptops Apple Ipads \ Apple Iphones
Android Phones \ Tablets to access the Security Camera Network for Viewing, Playback, Monitoring and Setting Changes.
Responsible for the planning, designing, configuring and deploying of Cisco Networks, Ubiquiti Networks
& FortiNet Networks, Including Router & Switch Configuration, Cisco, monitoring and VPN and VLAN configuration. Responsible for deployment of IP Cameras and Computer Equipment. Configured all IP Camera settings, Computer Equipment and remote monitoring software. Desktop Support Engineer (Project)
Charter Spectrum CSR-Saint Louis County, MO
April 2019 to June 2019
Responsible for Imaging & configuring new desktops for spectrum employees. Used ServiceNOW to collect tickets for Desktop Support consisting of O365 Issues, VPN Issues, Exchange Issues & VoIP Issues etc.
IT Deployment Contractor
City of O'fallon City Hall via Technology Partners, Inc. - Paul Huff 314-***-****-Chesterfield, MO March 2019 to May 2019
Responsible for Office wide Deployment of Desktop and Laptop Computers, Imaged New Desktops and Laptops. Responsible for asset collection, logging and labeling. Software Service Outages such as Microsoft Outlook, Quickbooks, Microsoft Office etc. . Used Simplivity as a means to automatically backup entire City Hall Computers daily.
Desktop Deployment \ Desktop Support (Project)
Wells Fargo via Resource Solutions Group - Tammi Livers 314-***-****-St. Louis, MO September 2018 to October 2018
A one month project to migrate all user data from windows 7 to windows 10 using cosmic to backup and restore critical data then image all computers that were to be upgraded and deployed. Also Provided technical support in a help desk type of role for wells fargo. Cell Phone & Computer Repair Technician
Best Connections LLC -314-***-****-St. Louis, MO March 2018 to June 2018
Responsible for iPhone repairs.
Responsible for Desktop & Laptop Repairs
Lead IT Technician
Compu-Tech - 314-***-****-Saint Ann, MO
January 1999 to July 2009
Responsible for Computer Building, Configuration, Imaging & Shipping. Responsible for Repairing all types of computer issues. Responsible for Network Troubleshooting, Printer Installation, Computer upgrading etc.
Food Server
THE GREAT AMERICAN BAGEL-Saint Louis County, MO
April 2007 to August 2007
Helped Clean Dishes, Stocked and Unstocked All Food Products, Helped maintain cleanliness, and organization, Prepared and Served Food, Provide Great Customer Service. Computer Technician
Computers R Us-St. Louis, MO
May 2006 to August 2006
Responsible for building, upgrading, repairing and troubleshooting computers Data Entry Clerk
American Sales and Management Organization (ASMO) American Airlines-Saint Louis County, MO January 2005 to September 2005
Entered Data into the computer system for customers of american airlines pertaining to their luggage. Education
High School Diploma in Computer Science
Comptia - Saint Louis County, MO
2001
Skills
• COMPUTER PROGRAMMING
• DOCUMENTATION
• TECHNICAL SPECIFICATIONS
• ARCHITECTURE
• Desktop Support
• Comptia
• Computer Repair
• Apple
• Help Desk
• Pc Support
• Certification
• Service Desk
• MAC
• Tech Support
• Microsoft Windows
• Operating Systems
• Active Directory
• Computer Networking
• SCCM
• DNS
• Network Installation
• LAN
• VPN
• Low Voltage
• Software Troubleshooting
• Network Support
• Microsoft Windows Server
• TCP/IP
• WAN
• Troubleshooting
• DHCP
• Disaster Recovery
• Remote access software
• VMWare
• Windows
• Mobile devices
• Firewall
• Microsoft Exchange
• Microsoft Office
• IT support
• Microsoft Outlook
• Computer hardware
• System administration
• Management
• Technical support
• Network protocols
• iOS
• Microsoft Excel
• Ethernet
• Network Infrastructure
• Network Monitoring
• Microsoft SQL Server
• Load Balancing
• ServiceNow
• Network Administration
• VoIP
• Authentication
Certifications and Licenses
Comptia A+ Core Services Technician
A+ Certification (Hardware)
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