Entry-Level Service Delivery

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

ACCOMPLISHMENTS

• Supervised team of 20 soldiers and helped them to improve physical fitness and marksmanship and lifesaving skills

• Used Microsoft Excel to develop inventory tracking spreadsheets. SKILLS

• Adaptable and Flexible •

• Relationship Building •

• Special Order Coordination •

WORK HISTORY

• MRB Exteriors 03/2017 to 06/2020

• Devised and implemented battle plans to achieve tactical objectives Self Employed - Madison, Ohio Merchandise Receiving and Handling Team Supervision Monitored customers for signs of security concerns and escalated issues to management.

• Established strong relationships with clients, fostering long-term partnerships through exceptional service delivery.

• Prioritized helping customers over completing other routine tasks in store.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Listened to customer needs and desires to identify and recommend optimal products. Squad Leader US Army - Fort Bragg, NC 11/2000 - 06/2007 MATTHEW BRUMAGIN

*********************@*****.*** 352-***-**** Madison, OH 44057

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• Performed as fire team member during situational training exercises and infantry dismounted battle drills.

• Established defensive positions to protect against enemy forces.

• Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.

• Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle. Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.

Devised and implemented battle plans to achieve tactical objectives

•

Team Leader USMC - Camp Pendleton South, CA 12/1994 - 11/1998

• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Gathered, organized and input information into digital database.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

EDUCATION

Lakeland Community College - Willoughby, OH projected to graduate fall of 2024 class short of my Associate of Arts: main concentration, Philosophy and sociology and Psychology

Ohio Media School - Cleveland, OH

Associate of Arts: Film And Video Production

I WAS AN ARMY PARATROOPER AND JUMPED OUT OF AIRPLANES FOR MY COUNTRY I volunteered to challenge myself by going to Airborne school at Fort Benning Georgia. This school was both mentally and physically exhausting and is probably one of my greatest personal accomplishments in my Life. trudging the road to finish this three week

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