Executive Assistant Secretary Customer Service

Karen L. Force

Assistant/ Receptionist/ Medical Receptionist

*********@*****.*** • 541-***-****

Albany, Oregon

Energetic and highly organized professional with a proven ability to deliver exceptional customer service and build positive relationships. Proficient in managing schedules, coordinating appointments, and handling multiple tasks efficiently. Detail-oriented with strong public relations and communication skills, ensuring seamless interactions with students, clients, and team members. HIPAA certified, with a solid understanding of privacy regulations and medical office protocols. Adept at computer proficiency, time management, and accounts receivable, bringing a well-rounded skill set to any assistant or receptionist role.

Areas of Expertise

● Customer Relations

● HIPAA Compliance

● Financial Operations

● Appointment Scheduling

● Time Management

● Inventory Management

● Office Administration

● Accounts Receivable

● Data Entry & Management

Professional Experience

American Legion Riders Post 10 Albany OR

Secretary and Support Rider

Jan 2020 — May 2024

Facilitated and escorted veterans' families during memorial services, providing support and ensuring smooth operations.

Documented and transcribed detailed minutes for monthly meetings, ensuring accurate record-keeping and timely distribution.

American Legion Post 10 Albany, OR

Executive Assistant

Nov 2019 — Jul 2023

Spearheaded organization and execution of the annual 9/11 Memorial Ceremony at Linn County Courthouse. Oversaw accounts receivable and contributed to financial decision-making as an active member of the Finance Committee. Documented and maintained accurate meeting minutes for two monthly sessions, ensuring clear communication and record-keeping. Finalized invoices and coordinated room rental contracts, ensuring accuracy and compliance with financial procedures.

Designed and edited Commander Update newsletter for over 800 members, utilizing Microsoft Publisher and Word for content creation and distribution.

Processed membership renewals electronically, ensuring timely and accurate submissions to National headquarters.

Launched and managed food pantry to support veterans, displaced fire victims, and COVID-19 victims, housed at Post 10.

Albany Elks Lodge, Albany OR

Esteemed Leading Knight

May 2019 — Apr 2019

Managed public relations tasks, enhancing organizational visibility and engagement. Edited and published bulletins, ensuring clear and effective communication across stakeholders.

Secured multiple grants to support and finance key community initiatives.

Contributed as a dedicated member of the Audit Committee, ensuring accuracy and compliance in financial reporting.

Willamette Landing Owners Association Corvallis, OR

Recreation Chairperson

Jul 2013 — Jun 2015

Recruited, onboarded, and managed summer staff and external vendors to ensure smooth operations. Contributed to strategic discussions and decision-making during monthly board meetings.

Implemented an efficient system for tracking and managing inventory, improving resource availability.

Formulated and maintained a comprehensive budget for facility upgrades, focusing on clubhouse and gym equipment enhancements.

Molokai 207

Owner and Manager

Apr 2001 — Aug 2015

Leveraged a virtual POS terminal for seamless financial transactions, optimizing efficiency and accuracy in payment processing. Cultivated international client relationships, resulting in repeat business and enhanced reputation in the tourist market. Applied expertise in Microsoft Excel and Word to streamline operational processes and improve overall property management.

Transformed a condo unit into an award-winning vacation rental by introducing exclusive amenities and services, driving increased bookings and customer satisfaction.

Recruited and managed cleaning staff while implementing computerized inventory system, ensuring smooth operations and cost control.

Additional Experience

Division Manager, Oregon Health Sciences University, Infectious Disease Division, Portland, OR

Secretary, Oregon State University, Forestry Intensified Research, Medford Oregon.

Administrative Assistant, Cornell University, Mechanical and Aerospace Engineering, Ithaca, NY.

Awards

2019, Bulletin First Place Award, Albany Elks Lodge 359

2018, Bulletin Third Place Award, Albany Elks Lodge 359

2001-2015, Top Ten Tourist Accommodation Award, Kaunakakai, HI

June 1994, OHSU Rose Award for Outstanding Public Relations and Customer Service

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