It Infrastructure Service Delivery
Resume:
Mohammed Jawhar TAZI
Infrastructure Operations Manager
PROFESSIONAL PROFILE
Seasoned IT leader with over 15 years of experience delivering complex IT infrastructure programs, modernization initiatives, and transformational services across the public and private sectors.
Demonstrated expertise in IT infrastructure planning, integration, and life cycle management with a proven track record in enhancing organizational efficiency.
Skilled in strategic planning, risk mitigation, stakeholder engagement, and compliance with IT governance standards.
Effective in fostering collaboration among cross-functional teams to drive modernization, improve service delivery, and align IT infrastructure strategies with evolving client and organizational needs.
Certifications include PMP and ITIL.
Master's degree in Information Technology from Université de Montpellier 2, France. Bilingual in French and English, with beginner-level Spanish.
PROFESSIONAL EXPERIENCE
Cloud Presales Lead at FX Innovation, Bell Group, Ottawa (Since Mar. 2024)
Lead strategic initiatives that integrate cloud solutions into existing IT infrastructure, supporting organizational modernization goals.
Collaborate with cross-functional teams to ensure business solutions align with transformation objectives and long-term roadmaps.
Manage stakeholder relationships, including senior leadership and key partners (AWS, Microsoft, Google), to drive program outcomes.
Issue strategic recommendations, oversee project handovers to delivery teams, and facilitate the seamless integration of new solutions into customer environments.
Infrastructures & Cloud Sales Proposal Director at Intelcia IT Solutions, Morocco (Mar 2021 - Jul 2023)
Developed and led initiatives in IT infrastructure modernization, focusing on cloud services and network integration to optimize service delivery.
Spearheaded complex infrastructure integration projects, including SOC, UCaaS, and NextGenNOC solutions, enhancing client operational efficiency.
Facilitated cross-team collaboration, stakeholder engagement, and strategic planning to ensure alignment with IT infrastructure evolution goals.
IT Managed Services Operations Director, SFR, Morocco (July 2015 – Feb 2021)
Directed IT infrastructure programs, overseeing comprehensive upgrades, complex integration projects, and life cycle management.
Led modernization efforts, implementing scalable disaster recovery solutions and 24/7 operational support.
Optimized operational processes through automation, enhancing service delivery and fostering cross-departmental alignment on infrastructure initiatives.
International Remote Network Operations Center Director, Telindus, Morocco (June 2009 - June 2015)
Established and directed an International Remote Network Operations Center, managing key infrastructure projects and service delivery for high-profile accounts.
Led initiatives involving certification upgrades, infrastructure expansion, and disaster recovery integration.
Provided technical leadership, ensuring alignment with regulatory standards and operational goals.
Project Manager, Intelcom, Morocco (Mar 2006 - May 2009)
Managed strategic IT projects for government agencies, banks, and multinational companies, focusing on schedule, risk, and resource management.
Delivered impactful projects aligning with transformation goals and ensured integration across organizational processes.
EDUCATION
Master in New Computer Technologies, Montpellier 2 University, France (Sep 2003 - Aug 2004)
WES evidence evaluated as equivalent to a Canadian Master's degree.
**********@*****.***
Ottawa, Ontario
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