Customer Service Sales Associate

Mohamed A. Diassy

***** ****** **** ****, **** T*

Beltsville, MD 20705

Email: *******.******@*****.*** Cell: 202-***-****

SUMMARY OF SKILLS AND EXPERIENCE

Proven leader that takes pride with in all responsibilities. Knowledgeable in forklift operations for use in stocking merchandise, machine line cleaner operations, paint mixing machinery, and an ability to work autonomously to meet deadlines. Possess excellent, organization, written and verbal communication skills, a time management skills. Able to demonstrate the following: intermediate to advanced e-literacy skills across a range of technology tools including the Microsoft Office Suite. Ability to maintain composure, and stay flexible, in high-pressure environments.

PROFESSIONAL EXPERIENCE

Mega Bus Service Washington, DC

Manager 05/10 – Present

Ensures accurate and timely communication regarding day-to-day operations, including the completion of a weekly status report.

Assists in resolution of any financial discrepancies within our group.

Ensures that end-of-shift counts are accurate as well as the terminal being within the compliance for audit purposes.

Provide direction to operations team by coaching employees, monitoring grooming and dress code compliance, and direct discipline of employees from counseling to termination

Monitors customer service levels provided by all employees.

Assist customers with bus token purchases while providing them with accurate information in regards to their destination.

Oversees and supervise all work within our group by assigns projects, coordinates progress, manages all aspects of workforce development including the disciplinary process.

Metro Access Gaithersburg, MD

Specialist Driver 04/08 – 08/09

Provided pick up and drop off services for elderly and disabled passengers at designated locations in a timely and safe manner.

Sports Authority Gaithersburg, MD

Sales Associate 06/07– 03/08

Provided customers with guidance in selecting the proper sports equipment. Assisted other associates with the distribution and stocking of merchandise.

IKEA College Park, MD

Associate 09/06 – 05/07

Operated forklift to unload the truck and stock the unloaded merchandise in the warehouse.

Sherwin-Williams Company Beltsville, MD

Associate 01/06 – 06/06

Operated forklift to unload the truck and stock the unloaded merchandise in the warehouse. Also, assisted customers with paint mixing.

EDUCATION

Montgomery Blair High School Silver Spring, MD

Diploma 06/14/98

Prince George’s Community College Largo, MD

Security Officer Certification 04/14/11

Tesst College Beltsville, MD

Microsoft

REFERENCE

Merly Matingou 240-***-****

Michael Mathews 202-***-****

Concha Carranza 301-***-****

Contact this candidate