Human Resources Customer Service

SG

SASHA GARCIA

************@*****.*** l 516-***-**** l San Antonio, TX 78255

Summary Dynamic and dedicated professional with a strong work ethic offering over 20 years of experience within the healthcare industry. Hardworking employee with stellar customer service and time management devoted to giving every customer a positive and memorable experience. Skills Oracle Fusion Cloud HCM PeopleSoft

Microsoft Office Suite Integrity and Honesty

Work Planning and Prioritization Processes and Procedures Client Relationships Attention to Detail

Experience Northwell Health Ambulatory Human Resources l Lake Success October 2016 - January 2024 HR Senior Generalist

● Conducted investigations and managed employee relations issues in compliance with company policies and legal requirements.

● Managed the platform Oracle Fusion Cloud HCM as the record management system for five thousand + employees.

● Administered performance review processes, including goal setting, performance evaluations, and development planning.

● Assisted with the onboarding of new practices in relation to title and compensation alignment.

● Identified training needs and developed programs to enhance employee skills and career development.

● Assisted leadership inclusive of five HR Business Partners and ten service lines with supporting the daily operational functions of their departments.

Northwell Health Corporate Human Resources l Lake Success January 2012 – October 2016 HR Specialist/Customer Support

● Updated antiquated business models in order to drive departmental initiatives for a seamless experience, such as the use of a transaction database, execution of transitioning the department from a keying role to an auditing function.

● Changed departmental workflow in order to meet the business needs of five thousand employees.

● Provided support to HR Service Center staff relating to inquiries from eight thousand employee’s questions relating to Human Resources, Benefits, Talent Acquisition and Payroll queries.

● Validated paperwork received for all employee actions and input changes into PeopleSoft.

● Culture Committee, Adopt-A-Family, Martin Luther King Liaison (Corporate representative for Health System initiatives).

Sasha Garcia con’t

Tuition Reimbursement Specialist/Long Island Housing Program February 2010 – January 2012

● Evaluated thousands of applications for acceptance into the tuition reimbursement program.

● Created/dispersed both acceptance and denial letters to be processed and sent to employees.

● Retrieved/processed employee tuition bills and processed for payment.

● Tracked data analysis for employee tuition expenses weekly.

● Maintained employee records for tuition reimbursement requirements. Executive Assistant September 2008 – February 2010

● Drafted confidential correspondence, edited documents, transcribed minutes of meetings, and performed other administrative duties.

● Scheduled and organized meetings for executive management.

● Researched and analyzed information for inclusion in reports. North Shore LIJ Health System, Manhasset September 2003 – September 2008 Medical Secretary

● Provided diversified clerical and receptionist duties

● Scheduled appointments, meetings and maintained files and records. Education Hofstra University l Hempstead, NY

MS, Health Informatics, Summa Cum Laude

St. John’s University l Utopia Parkway, NY

MA, Psychology

Stony Brook University l Stony Brook, NY

BA, Psychology

Minor, Sociology

Affiliations and Awards

• Member of Northwell Health’s Business Employee Resource Group (BERG) Program

- provides employees with the tools that foster cultural humility, critical thinking and self-awareness, and promote a fair, high-performing and inclusive work environment.

• McKinsey Academy Business Leadership – Hofstra University l June 2023

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