Desktop Support It Operations

Adolphus Johnson

USA ********.***********@*****.*** +1-215-***-****

PROFESSIONAL SUMMARY

Experienced IT professional adept in desktop support, network administration, and cybersecurity across diverse sectors. Skilled in delivering technical solutions, resolving hardware/software issues, and ensuring secure network infrastructure. Seeking a challenging role to enhance IT operations, fortify cybersecurity, and drive innovation for organizational excellence.

EDUCATION & CERTIFICATIONS

Bachelor of Science Business Management Morris Brown College

Diploma of Microcomputer Berean Institute

MCSA/MCP New Wave Technology Institute

CISCO CCNA Cybersecurity Operation Instructor Montgomery County Community College

CISCO Instructor For CCNA CISCO Entrepreneurship Instructor CompTIA/CISCO Instructor for A+

KEY SKILLS

• Desktop Support

• Network Administration

• Cybersecurity

• Technical Support

• Hardware Troubleshooting

• Software Troubleshooting

• Network Infrastructure Deployment

• Cybersecurity Best Practices

• Risk Identification

• Risk Mitigation

• Data Protection

• IT Operations

• Incident Response

• Security Auditing

• Endpoint Security

• Information Security Policies

• Security Awareness Training

• Vulnerability Assessment

• Penetration Testing

• Network Security

• System Administration

• Active Directory Management

• Server Management

• IT Governance

• Disaster Recovery

• Cloud Computing

• Virtualization

• Wireless Networking

• IT Project Management

• Communication Skills

SUMMARY OF QUALIFICATIONS

• Skilled in troubleshooting hardware and software issues, ensuring smooth IT operations.

• Strong background in risk identification and mitigation to safeguard critical data assets.

• Proven ability to deliver comprehensive technical support and implement IT solutions effectively.

• Extensive experience in desktop support, network administration, and cybersecurity across diverse sectors.

• Demonstrated expertise in optimizing IT operations, fortifying cybersecurity defenses, and driving innovation.

• Proficient in deploying and maintaining secure network infrastructure with a focus on cybersecurity best practices.

PROFESSIONAL EXPERIENCE

Network Administrator & IT Solutions Specialist January 2007 - Present

Omega Technology Solutions LLC Glenside, PA

• Spearheaded the establishment of streamlined wired and wireless network printer setups, optimizing printing operations and reducing downtime, thus enhancing overall efficiency.

• Implemented robust backup systems for servers and desktops, ensuring the integrity and security of client data, providing invaluable peace of mind against potential data loss.

• Orchestrated specialized software installations in collaboration with third-party vendors to meet unique client business requirements, maximizing software functionality and efficacy.

• Executed precise hardware repairs and component replacements, elevating system performance and longevity while minimizing downtime attributed to hardware malfunctions.

• Facilitated tailored orders for computer and laptop purchases, meticulously sourcing hardware to fulfill client specifications, guaranteeing optimal compatibility and performance.

• Pioneered the construction of computer labs for nonprofits and small businesses, empowering organizations to harness technology for their missions, thereby fostering staff and beneficiary growth.

Junior System Administrator August 2022 - November 2023

Holtec International Camden, NJ

• Demonstrated proficiency in managing Microsoft Windows environments, Active Directory, and network/information security protocols as a Junior System Administrator, ensuring the seamless operation of IT systems.

• Successfully resolved intricate hardware and software issues, minimizing downtime for end-users, and maintaining uninterrupted workflow.

• Maintained meticulous records within comprehensive ticketing systems, ensuring accurate documentation of client inquiries and support activities, facilitating efficient incident resolution.

• Provided hands-on troubleshooting support for hardware, network, and software issues, enhancing operational efficiency, and minimizing disruptions.

• Acted as a dependable point of escalation for helpdesk staff, offering expertise and guidance to ensure timely resolution of escalated issues, fostering a collaborative support environment.

• Contributed to the seamless implementation of new software/hardware installations and configurations, optimizing system performance and functionality to meet evolving business needs and uphold the integrity and security of servers and systems, mitigating potential threats and vulnerabilities.

Cisco CCNA Network Academy Instructor & IT Trainer February 2017 - August 2020

JEVS Human Services Philadelphia, PA

• Established JEVS Human Services' inaugural computer classroom and laboratory, utilizing recycled computers and parts to create a resource-efficient learning environment, maximizing educational opportunities for students.

• Implemented the Cisco Network Academy platform, incorporating IT Essentials and Linux modules to provide comprehensive technical training, empowering students with sought-after skills in networking and operating systems.

•Offered personalized support to TechServe Scholars, guiding them through their educational journey, setting goals, and developing future plans, fostering an environment conducive to skill enhancement and career progression.

• Promoted effective notetaking and study skills among students, equipping them with essential techniques to optimize learning outcomes and excel in exams.

• Conducted community engagement and marketing training sessions, empowering students to market their skills and leverage community resources, facilitating their transition into successful careers in IT.

• Emphasized the importance of entrepreneurship and job readiness, encouraging students to explore opportunities in computer repair and IT services, while providing practical guidance on securing internships and employment in the industry.

• Delivered hands-on hardware repair training, instructing students in desktop/laptop repair, and refurbishing processes, enhancing their technical proficiency and employability.

Data Center Engineer & Field Engineer July 2012 - August 2015

Main Tech/Volt Reading, PA

• Played a pivotal role as a Data Center Engineer and Field Engineer, focusing on the installation, repair, and maintenance of critical IT infrastructure across diverse client environments.

• Demonstrated expertise in servicing hardware from renowned brands like Talley, Dell, IBM, and Lenovo, ensuring the optimal functionality and reliability of network systems.

• Managed comprehensive server operations, including building, configuring, and loading operating systems onto servers, desktops, laptops, and SAN units, guaranteeing seamless operations and peak performance.

• Provided global support and conducted remote repairs across sites spanning multiple countries, including China, Canada, and the United States, minimizing downtime and ensuring uninterrupted operations.

• Spearheaded strategic procurement initiatives and managed inventory, optimizing resource allocation, and reducing turnaround time for repairs, thus enhancing operational efficiency.

• Leveraged proficiency in Cisco router and switch maintenance to repair, restore, and install parts, contributing to the stability and efficiency of network infrastructure.

• Directed warehouse operations and designed data center layouts using Visio, ensuring optimal resource utilization and efficient space management.

Part-time A+ Cisco CompTIA Instructor January 2009 - August 2020

Montgomery County Community College Blue Bell, PA

• Developed structured course materials, including syllabi and lesson plans, tailored to diverse learners' needs.

• Created dynamic learning environments by designing wireless Cisco and CompTIA labs, providing students with hands-on experience crucial for success in network configuration and troubleshooting.

• Delivered engaging lectures on IT concepts and device repair through live classroom sessions, employing whiteboards and internet research to foster interactive learning experiences.

• Conducted lecture labs on system building and troubleshooting, covering office and personal systems, gaming setups, imaging systems, and data recovery, preparing students for real-world scenarios.

• Led students through hands-on network troubleshooting exercises for small networks, equipping them with practical skills essential for network maintenance and support roles.

• Advocated for continuous learning and technology adoption, instructing students on the importance of staying current with new technology trends and providing resources for ongoing professional development.

TECHNICAL PROFICIENCIES

Data Analysis: • Splunk • Tableau • Microsoft Power BI • ELK Stack (Elasticsearch, Logstash, Kibana)

IA Security Tools: • Nessus • QualysGuard • Nmap • Wireshark • Snort • FortiGate Firewall • Cisco ASA

Software: • Microsoft Office Suite (Excel, Word, PowerPoint) • Microsoft SharePoint • Adobe Creative Suite

• Symantec Endpoint Protection • McAfee ePolicy Orchestrator

Ticketing Tools:/• ServiceNow • JIRA • Zendesk • • Atlassian Confluence (for documentation)

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