Quality Assurance Customer Service
Resume:
Perform quality assurance audits
Assess agents performance
Analyzes statistical data
Improving processes
Providing efficient solutions for various types of issues Devine Grace Waper
Quality Analyst
Perrelos, Carcar City, Cebu
***********@*****.***
I thrive on challenges and constantly set goals for myself, so l have something to strive toward. I’m always looking for an opportunity to do better and achieve greatness. I can handle multiple tasks on a daily basis. Also, I am eager to learn new skills.
SKILLS
Quality Assurance
Setting vision and KPI
Effective communication
Ability to work well under
pressure
Problem Solver
Analyzing performance data
EDUCATION
Senior High School Graduate :
Humanities and Social
Sciences
WORK EXPERIENCE
TELEPERFORMANCE (2022-2024)
Answer incoming calls
Manage and resolve customer complaints
Sell products and place customer’s order in the computer system
Provide product information, prices, and subscription details to customer
Update and change the customer’s address
Process orders, forms, and application
Document all call information
Upsell products and services
Process refund and cancel payment
QUALITY ANALYST
SANGAT SAN FERNANDO
NATIONAL HIGH SCHOOL -
2022
SUMMARY
CALL CENTER AGENT
CHAT SUPPORT
Responsible for guiding on where to locate account information using customer’s online account.
Provided right solution and satisfaction to the customer. Quickly respond to multiple customers at a time to help resolve and fix any problems.
Tracking customer’s package.
Processing customer’s refund
Providing accurate information in regards with customer’s concern
Contact this candidate