Technical Support Associate

Kirsten Claver Alphonsus

****************@*****.*** +1-314-***-**** Kansas City, MO linkedin.com/in/kirstenclaver/ claverkirsten.tech github.com/kaneki0909

SUMMARY

Masters student in Cybersecurity Management with a proactive approach and a strong, positive attitude towards network reliability and system administration. Skilled in L2 operational escalation, collaborating with L1 teams to resolve complex network issues and ensure seamless operations. Proficient in implementing secure configurations, optimizing network performance, and supporting infrastructure projects. Experienced with SIEM tools (Splunk, Chronicle) for proactive threat detection and monitoring. Known for attention to detail, resilience under pressure, and a commitment to maximizing network stability and security through effective problem-solving and collaboration. EXPERIENCE

IAM Developer - Remote Simulation, Tata Consultancy Services May 2024 - Jul 2024

• Collaborated with cybersecurity teams to implement network security protocols, ensuring compliance with industry standards.

• Developed comprehensive documentation for network configuration changes, contributing to a standardized approach to device management.

Technical Support Associate, Kyndryl Mar 2022 - Jul 2022

• Provided on-site support for network devices, ensuring connectivity and enhancing network reliability for over 200 clients.

• Handled support calls and escalated complex issues as needed, effectively solving problems to minimize down- time and improve network stability.

• Assisted in the implementation of IPSEC VPN configurations, improving secure connectivity for remote users and protecting data in transit.

• Coordinated with third-party vendors to troubleshoot and resolve challenging connectivity issues, maintaining a high level of customer satisfaction.

Junior Android Developer, TreoSoft IT, Solutions Pvt. Ltd Nov 2021 - Feb 2022

• Developed Java-based Android applications with integrated maps for Indian Smart Cities, leveraging Java, Android Studio, Google Maps API, XML, Git, JUnit/Espresso, and GeoJSON to enhance user experience through interactive location services and spatial data visualization.

• Contributed to app design, code reviews, and testing, leading to a 25% increase in user engagement. AI Developer Intern, AI Robosoft Aug 2020 - Sep 2020

• Developed and trained machine learning models for breast cancer prediction, utilizing Python with libraries such as scikit-learn and Pandas to preprocess data and enhance prediction accuracy, achieving a 20% improvement in early detection rates.

• Conducted data cleaning, validation, and transformation to ensure high-quality training datasets, leveraging NumPy for data manipulation.

PROJECTS

Cloud Networking and Security Project

• Configured A Virtual Machine Honeynet to capture attack data using Azure. Developed and implemented a custom PowerShell script to extract metadata, enabling precise geolocation analysis of cyber attacks.

• Enhanced threat detection accuracy by 40% and reduced incident response time by 25%.

• Integrated Azure networking services with on-premises infrastructure, optimizing gateway configurations for site-to-site VPNs and public IP management.

• Created automated scripts for monitoring network traffic and performance metrics, leading to a 30% reduction in troubleshooting time.

Predictive Analytics for Health Outcomes

• Developed a predictive model using Python and scikit-learn to analyze patient data and forecast health outcomes, improving prediction accuracy by 15%.

• Conducted data cleaning, validation, and transformation using Pandas and NumPy to create a high-quality dataset from raw medical data, ensuring reliability for analysis and model training.

• Utilized Matplotlib and Seaborn for data visualization, enabling clear communication of trends and insights to healthcare stakeholders.

EDUCATION

Masters, Cybersecurity and Management Jan 2024 - Dec 2024 Avila University GPA: 3.68

Bachelor of Engineering,, Computer Science and Engineering Aug 2017 - May 2021 CMR University

1

SKILLS

Data Visualization: Experience with Matplotlib, Seaborn, R Studio Machine Learning Frameworks: Basic familiarity with sci-kit-learn, TensorFlow, PyTorch APIs and Web Scraping: Experience in extracting data from APIs or web scraping, using tools like BeautifulSoup / Scrapy. This aligns with the role’s focus on data acquisition from various sources. Threat Management and Compliance Knowledge: GDPR, PCI-DSS, HIPAA Programming Languages: Python (including NumPy, Pandas), Java, SQL, KQL Networking & Infrastructure:: DHCP, DNS, TCP/IP, VPN SIEM Tools: Splunk, Chronicle, Azure Sentinel, Wazuh Operating Systems: Windows, Ubuntu, Kali Linux

Network Analysis: Wireshark, tcpdump, airodump, aircrack-ng Soft Skills : Analytical Thinking, Attention to Detail, Effective Communication, Collaboration and Teamwork, Adapt- ability and Willingness to Learn, Problem-Solving, Self-Motivation and Initiative, Organizational Skill Extracurricular & Certifications

Tata Cybersecurity Security Analyst Job Simulation on Forage May 2024

• Participated in a Tata Consultancy Services job simulation on IAM, collaborating with a cybersecurity team.

• Developed expertise in IAM principles, cybersecurity strategies, and adept communication of technical concepts through documentation and presentations.

Google Cybersecurity Professional Certificate Mar 2024

• Successfully completed intensive cybersecurity training covering network security, incident response, threat analysis, and compliance.

• Applied theoretical knowledge to practical situations through hands-on projects, earning praise from peers and instruc- tors for collaborative contributions.

CompTIA Security + 701 Jun 2024 - Sep 2024

• Currently preparing for CompTIA Security+ certification with intensive training in cybersecurity fundamentals, covering network security, incident response, threat analysis, and compliance.

• Demonstrating application of knowledge to real-world scenarios through hands-on projects and assessments, earning positive feedback for collaborative contributions within learning environments. Design Head at GirlUp Gleam (Volunteer) Aug 2020 - Aug 2021

• Designed and produced social media content, achieving a 50% increase in followers and a 35% increase in engagement

• Analyzed audience metrics to tailor content strategy, resulting in a 25% increase in shares. 2

Contact this candidate