Customer Service Front Desk
Resume:
KEILA MELENDEZ
MANAGER
*************@*****.*** *
PROFESSIONAL SUMMARY
Lakeland, Florida 33801
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team
and business performance. Communicates clear work expectations and company vision to set and achieve measurable
goals in demanding, complex work environments, Proven leader with seasoned ability to inspire teams and capitalize on
emerging opportunities to enhance business profile, reputation, and influence.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to
different processes and drive company objectives. Resourceful and results-driven with a passion for growth and
efficiency to meet company needs and increase service value,
SKILLS
Team Leadership
Verbal and Written Communication
Employee Training
EXPERIENCE
®@ MANAGER McDonalds
Lakeland, FL
Mentored and trained new employees on company
policies and procedures,
Managed daily operations including scheduling
and budgeting, exhibiting excellent multitasking
capabilities.
Monitored team productivity and performance to
support goals.
EDUCATION
© HIGH SCHOOL DIPLOMA
Florida virtual, connection academy, Lakeland, FL
LANGUAGES
Spanish
Bilingual
Customer Relationship Management
Issue and Conflict Resolution
Managing Laborers
July 2021 - July 2023
Provided support for customers by addressing
complaints quickly and efficiently, displaying
exceptional customer service skills.
Orientated and trained employees, encouraging
confidence and helping individuals adapt faster to
job roles.
May 2024
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