Customer Care Service

LITO ARIOLA BARCENAS

Block ** Lot **, Phase *, Wellington Residences, Gov.Remulla Drive,

Brgy. Tres Cruses Tanza Cavite 4108

Mobiles: 0981.3692614 / 0993.7416527

E-mail: ******************@*****.***

With Thorough Knowledge and background in working in a fast-paced environment and has the ability to interact with utmost understanding to each and every people from all walks of life.

HIGHLIGHTS:

Course Tracked in Business Administration major in Management

Flexible Schedule/ A professional Caregiver and Healthcare Specialist

Customer Service Experience / A Customer Care Specialist in a BPO Industry

PROFESSIONAL EXPERIENCE:

Emergency Health Worker (NURSE)

Rural Health Unit_ LGU Tanza Cavite Philippines

March 2020 to October 2020

Volunteer Nurse_ Barangay Tres Cruses

Tanza Cavite Philippines

February 2018 to February 2020

RMS COLLECT PHILIPPINES INC.

Senior Agent

Metro by Tmobile account

November 2020 up to present

TELEPERFORMANCE PHILIPPINES INC.

Senior Consultant

8th Floor MAAX Building, MOA Complex Pasay City 1300 Philippines

January 2018 – April 2019 – 1 year and 3 months

Telstra Small Business Account

TELETECH PHILIPPINES INC.

Philippines HQ, Five E-Com 10th Floor Harbor Drive

Palm Coast Avenue, Mall of Asia Pasay City 1300 Philippines

March 16, 2015-December 4, 2016

Sr. CONSULTANT - 1 year and 9 months

IBM Global Process Services Philippines Inc.

Customer Care Specialist- Sprint (PostPaid Wireless-USA Account)

30th Floor PB Com Tower, 6795 Ayala Avenue, Makati City

April 7,2012 to March 2013 - 11 months

PHILIPPINE LONG DISTANCE TELEPHONE COMPANY (PLDT-SME)

Account Sales Specialist

May 2011- February 2012 - 9 months Project Based

Generates Sales from existing and potential SME clients, based within a specific geographic location.

Prepares daily/weekly Sales Itineraries based on client-call targets conducts daily visits as planned, and accomplishes Sales call reports which should include, but not limited to, the following :

Opportunities on New and Up/Cross Sell Solutions

Competitor information

Customer Feedback on Service quality

Conduct actual demo of PLDT’s business solution

Probing on SME-client growth and expansion aspirations and identified needs, and matches this to PLDT’s SME Product Portfolio. Presents product features, value-proposition and cost-benefit/ROI analysis to the client.

1)Sales Supervisor(Outdoor) (DUBAI)

Company: National Trading Center LLC, PO Box 17562 Jebel Ali United Arab Emirates

Date: 2009-2010

Duties & Responsibilities:

Ensures that clients are well planned, for saturating the area to sell Office Automation Products

Discuss the clients the best Office Printers and other that they need according to their Company Size

Request for the best Product to sell and the Best Price and how it Differs from other

Checks and maintain client accordingly

Sell Office Automation Products Such as Printers, Copiers MFP ( Samsung and Canon MFP Copiers)

2) Sales Supervisor(Indoor) (DUBAI)

Company: International Traders Limited Group COSMOS PO Box 6 Dubai UAE

Date : 2007-2008

Duties & Responsibilities:

Attends to customer querries and concerns, interest on wholesale and retail buyers

Represents and demonstrates electronics products such as LCD TV’s and others by taking orders

Resolve problems about the merchandize

Promote features, advantages and benefits in line with

Maintain and improve business in the assigned territory level

Develop business relationships with key decision makers

3)Head Cashier (POS- Point Of Sale) PHILIPPINES

Company : Makro Pilipinas Incorporated(Wholesale Shopping Center) Manila Philippines

Date : 2006-2007

Duties & Responsibilities:

Attends to customer querries and concerns, customer satisfaction with excellent treatment

Responsible for daily transaction, handling POS machine Cash and Credit card purchases

Promotes company’s new product and promotions

Greet and acknowledge customer and ask for repeat business

4)Administrative Aide III (Permanent Position)

Office of the Civil Registrar, Local Government Unit

Del Gallego Camarines Sur 4411 Philippines

2005-2006

5)Administrative/Finance Assistant

C.M. Pancho Construction Incorporated

71-A Sct. Borromeo St, Diliman Quezon City Philippines

2001-2004

TRAINING :

A.Office Clerk

Bureau of Internal Revenue (RDO 38), West Avenue Quezon City Philippines

January –June 2000

B.Nursing Attendant ( VOLUNTEER )

Maria L. Eleazar Memorial District Hospital

Brgy. Munting Parang, Tagkawayan Quezon, Philippines (2005)

C.On-the-Job Training on Maternal and Infant Care

Bicol Medical Center, Naga City Philippines May 2004-June 2004

D.On-the-Job Training for Caregivers in Caring for Cerebral Palsy Children

Queen of Peace Children’s Home, R.Diaz Subdivision, Bagumbayan Sur Naga City Philippines June 2004

E.On-the-Job Training in Caring for the ELDERLY

Louise De Marillac Foundation Incorporated

Villa Marillac Community Center DSWD Accreditation No. BSR-99-0108

Brgy. Calauag Naga City Philippines, June 2004

F.First Aid Training (STANDARD)

The Philippine National Red Cross Safety Services, Naga City Philippines February-May 2004

G.Basic Life Support Training(Cardio Pulmonary Resuscitation for Healthcare Providers)

The Philippine National Red Cross Safety Services, Naga City Philippines February 2004

Special Skills:

Knowledgeable in Computer Application, POS Machine, MFP copiers & printers, Office Equipments

Hardworking, self motivated and resourceful. Highly Organized and able to handle multiple task. Fluent in spoken and written Englishand Basic Arabic, ability to work well under pressure, excellent customer service skills and a sales oriented individual committed to sales growth, quality, safety, teamwork and production.

EDUCATIONAL BACKGROUND:

TERTIARY NAGA COLLEGE FOUNDATION ( N.C.F.)

Bachelor of Science in Nursing 2005, Naga City

THE PHILIPPINE WOMEN’S UNIVERSITY ( P.W.U.)

Career Development and Continuing Education Center ( CDCEC-Camarines Sur )

7-Months Professional Caregiver Course

June 2004, Naga City, Philippines (Graduated)

LA CONSOLACION COLLEGE- Manila

Bachelor of Science in Business Administration major in Management (4 years Graduated)

March 2001

SECONDARY ATENEO DE NAGA UNIVERSITY

Naga City, Philippines, Year 2006

PERSONAL DATA:

Age : 40 years old

Nationality : Filipino

Height : 5’4”

Religion : Roman Catholic

Civil Status : Single

Languages Spoken : Tagalog, Bicol, English and Basic Arabic Language

REFERENCES:

Hon. Brgy. Capt. Edward Toledo

Barangay Chairman

Barangay Tres Cruses Tanza Cavite

Mobile: 0927.4779692

Jose Jingco Palomique Jr.

Senior Operations Manager-Yakult Philippines Inc.

Cor. Agoncillo, Escoda Streets, Ermita Manila

Mobile : 0917.1476444

Haide B. Palomique

Division Manager

Metroland Realty Philippines

Anabu, Aguinaldo High way Imus City Cavite

Mobile: 0960.5657020

Contact this candidate