Customer Service Assistant Manager

DAMIONE LOVELESS

Amesbury Dr. Dallas, TX ***** · 972-***-****

***************@*****.***

Objective: I am seeking a career with an award-winning company, which promotes innovation and excellence.

EXPERIENCE

2017 – 2024

ASSISTANT MANAGER LINCOLN PROPERTY

Assist with accepting move out notices, service requests and resident transfers. Responsible for implementing lease renewal and resident retention programs. Manage resident relations issues, which includes taking resident phone calls, requests, and concerns. Analyze weekly leasing reports and forecast occupancy trends. Assist with developing and tracking marketing strategies, including advertising, promotions, and publications. Manage rent collections, late notices and posting rent. Review and inspect vacancies, make-ready apartments and models. Inspect the property for community policy violations, needed repairs and overall landscaping. Additional duties as assigned.

Groundskeeper

Maintenance

2015 – 2017

PRODUCE/CUSTOMER SERVICE, SAMS CLUB

Provides member service by acknowledging the member and identifying member’s needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology 2015 – 2017

WEARHOUSE ASSOCIATE, HARBOR FREIGHT TOOLS

Ensures efficient store productivity by providing day-to-day implementation of operating standards. Truck processing, purge assigned areas of the warehouse after truck the is processed. Follow operating standards, implement quality improvements, and communicate issues and potential improvements to management. Ensure proper organization and categorization of the warehouse. Ensured effective processing of all regular and defective merchandise.

SKILLS

• Managed a team of 5+ team members.

• Excellent verbal and written communication skills

• Attention to detail and troubleshooting abilities.

• Organizational skills

• High level of reliability and responsibility

• Punctual

• Enthusiastic team player that contributes to the long-range success of an organization. INTERESTS

Having a strong background in Customer Service, retail sales, direct sales, merchandising, and apparel, my goal is to be a fashion stylist.

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