Hotel Manager
Resume:
PROFILE
Experienced hotel management
professional with proven leadership
and project management skills.
Success in achieving high revenue,
guest satisfaction, and successful hotel
renovations through strategic planning.
Proficient in branding, crisis
management, and cross-functional
collaboration.
EXECUTIVE ASSISTANT MANAGER
SYED RIZWAN HAIDER
JEDDAH, KSA
@Syed Rizwan Haider Rizvi
*********@*****.***
**************@*****.***
WORK EXPERIENCE
Hotel Manager
SKILLS
• Project management
• Leadership
• Crisis management
• Branding and standards
• Cross-functional collaboration
• Operational efficiency
• Recruitment and team management
• Contract negotiation
• Budget management
• Guest satisfaction
• Market analysis and strategic planning
HOTEL MANAGEMENT AND OWNER
RELATION ( ASSET MANAGEMENT
AND STRATEGY, VALUE CREATION,
AND PROFITABILITY )
• Managing, Marriott Executive Apartments, Madinah, a unique, contemporary hotel with extensive facilities.
• Implemented new Marriott initiatives as an on-property Provided leadership to maximize efficiency, revenue, and satisfaction. Marriott Executive Apartments, Madinah, Saudi Arabia Dec 2023 - Present
Executive Assistant Manager
Sheraton Jeddah Hotel & Red Sea Beach Club,
Jeddah, Saudi Arabia
Feb 2018 – Dec 2023
• Managed 265-key Sheraton Jeddah Hotel and Red Sea Beach Club with extensive facilities.
• Headed the integration team to integrate property as well two other city hotels with Marriott Operating Systems.
• Implemented new Marriott initiatives as an on-property champion.
• Led ongoing renovations, introducing new Sheraton bedrooms and lobby features.
• Provided leadership to maximize efficiency, revenue, and satisfaction.
• Negotiated contracts and participated in the Project planning.
• Served on crisis team ensuring well-being during COVID-19 and responsible for overall operation.
• Implemented 100% Saudization at the front desk.
Hotel Manager Sept – Oct 2022
Le Meridien, Al Hada, Taif, Saudi Arabia
• Managed Le Meridien hotel with 110 keys and extensive facilities
• Acted as General Manager and oversaw smooth property operation
• Worked to brand the hotel through extensive facility and service improvements.
Executive Assistant Manager
Sheraton Sharjah Beach Resort & Spa,
United Arab Emirates
April 2015 – Oct 2017
(pre & post opening)
• Successfully part of a pre-and post-opening team that opened a 349-key Sheraton hotel below pre-opening budget and with immediate business on the books
• Achieved premium rental rates for hotel shops and additional income areas despite a declining market.
• Achieved above-budget occupancy and double-digit GOP% within the first year of operation through strategic sales and cost controls.
• Designated as Brand Standards and Programs Champion for the pre-opening property, ensuring health and security standards above 95/100 and becoming Marriott Merger Change Champion after Starwood/Marriott merger.
Sheraton Jeddah Hotel & Red Sea Beach Club
Resort, Jeddah, Saudi Arabia Saudi Arabia
Director of Rooms April 2011 – March 2015
• Oversaw rooms renovation and opening of reception/back office functions at Sheraton Jeddah.
• Introduced Guest Service Centre concept, recruiting female local staff.
• Achieved the highest profit, percentage, revenue, and guest satisfaction in the hotel's 25-year history during ongoing renovations in 2012 and 2013.
• Led successful sales missions and secured major accounts producing over 1,000 room nights in Spain and India.
• Provided task force assistance to pre-opening Sheraton and Four Points Medina hotels for brand standard implementation and OS&E procurement.
Sheraton Jeddah Hotel, Saudi Arabia
Executive Housekeeper
July 2007 – March 2011
• Established individual training plans for associates, achieving a 100% cleanliness score from 2008-2012.
• Completed 11 successful Six Sigma projects and executed large-scale contracts for laundry and room services.
• Awarded "Best in Class Manager" and Starwood President Award for performance.
• Created and implemented a Housekeeping Cost Control Program to save 10% on supplies.
• Successfully implemented Sheraton Club Floor standard and achieved full scores in audits.
• Deputy Executive Housekeeper – Sheraton Jeddah Hotel Jeddah, Saudi Arabia Jul 2003 – Jun 2007
• Housekeeping supervisor – Sheraton Jeddah Hotel, Jeddah, Saudi Arabia Jun 2000– May 2003
• Housekeeping supervisor – Jaypee Residency Manor, Mussoorie, India Feb1998 – May 2000
• Management Trainee - Centaur Hotel, New Delhi, India Nov 1996 – Dec 1.
EARLIER ASSIGNMENTS
VOLUNTEER / COMMUNITY
INVOLVEMENT:
• Participated in fundraising initiatives for victims of natural disasters, collecting over US$ 100K from 2007-2016.
• Organized and participated in Marriott and Starwood Road to Awareness programs in the Netherlands, Saudi Arabia, and the United Arab Emirates, including key events such as Rotterdam to Amsterdam bike ride, Jeddah mountain climbing, UAE Sheraton Dubai Creek to Sheraton Sharjah run, and Saudi Jeddah Hotels volcano hike.
• Achieved "Top Fundraiser" award in the 2012 Road to Awareness Starwood Middle East hotels. EDUCATION HISTORY
• Hotel Management and owner relation
Cornell University (July 2023)
• Food & Beverage Management
Cornell University (2021)
• P.G Diploma in Accommodation Operation & Management. FCI
(Aligarh Muslim University Campus) India (1995 - 1997)
• Diploma in Banking Administration
Aligarh Muslim University, India (1994 – 1995)
• Bachelor of Arts
Aligarh Muslim University, India (1991-1994)
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