Real Estate Customer Service

MARK T. HIRSCHMAN

●*** Lehr Avenue, Pittsburgh, PA 15223 412-***-**** ***********@*******.***

PROFESSIONAL PROFILE

Highly motivated college graduate who possesses a paralegal certification and offers excellent written communication skills, historical research experience, and computer competence. A proven collaborator and analytical problem solver seeking employment in the paralegal field. Specialized training in environmental law, real estate, employee benefits, and litigation. Familiar with Westlaw resources and Microsoft Office tools.

SKILLS

•Westlaw

•Legal Research

•Document Preparation

•Time Management and Attention to Detail

• Microsoft Office Tools

•Analytical Problem Solver

•Confidentiality and Professionalism

•Adaptability and Collaboration

LEGAL AND HISTORICAL RESEARCH EXPERIENCE

Participant, Professional Paralegal Program, CCAC – Allegheny, Pittsburgh, PA December 2018

•Prepared and developed case-related materials for civil and criminal litigation

•Located, identified and interpreted legal principles applicable to specific client cases identifying issues generally applicable to various areas of substantive law

•Prepared documents utilized in various areas of substantive law and conducted legal research in both traditional and digital environments

•Analyzed procedural issues which arise in litigation, real estate, probate, criminal and family areas of law

•Employed accurate terminology of the field and used a professional tone in all communications

Intern, Pittsburgh History and Landmarks Foundation, Pittsburgh, PA 2014

•Helped prepare for public historical tours in various areas of Pittsburgh, PA

Volunteer, Fort Necessity National Historical Park, Farmington, PA 2011 to 2012

•Delivered educational demonstrations of colonial fur trade at the Visitors’ Center

Intern, Rauh Jewish Archives, Heinz History Center, Pittsburgh, PA 2003

•Performed historical research about the history of the Jewish community in Pittsburgh for a Shaler High School senior project

CUSTOMER SERVICE AND VOLUNTEER EXPERIENCE

Paraprofessional and Substitute teacher, Pittsburgh Public Schools. March 2017 to January 2018

Worked with students with disabilities and students of all different ages and substitute taught in classrooms of all different age groups.

Caliente Pizza,

Pizza delivery driver and dishwasher

Provided excellent customer service to customers August 2022 to December 2022

Delivery Driver, Instacart and GrubHub, Pittsburgh, PA October 2019 to Present

•Provided private delivery services of groceries and restaurant take-out in Allegheny County

Cashier, Dollar Tree, Pittsburgh, PA April 2019 to December 2019

•Rang up passenger’s purchases, ensuring an accurate accounting of the money after each shift

Parking Attendant, US Open, Oakmont Golf Course, Oakmont, PA June 2016

•Used excellent customer service skills and ensured cars were parked in a safe and orderly fashion

Bus Monitor, Student Transportation of America, Pine Richland, PA February 2016 -March 2016

•Ensured that children were kept safe while riding to and from their respective schools

Driver, Uber, Pittsburgh, PA 2015

•Transported passengers safely to their intended destinations for private ride sharing service

Volunteer, Vincentian Nursing Home and Anathan House, Pittsburgh PA 2011 - 2012

•Assisted elderly seniors with activities and transport while providing companionship

Staff, Kennywood Park, West Mifflin, PA 2009 - 2011

•Provided park maintenance, food service and quality monitoring

Intern, Wesley Wonderkids, Inc, Pittsburgh, PA 2010

•Provided play therapy for children with autism

Crew Member, Wendy’s, Gibsonia, PA 2009

•Assisted with food preparation while providing excellent customer service

Staff, Independent Monitoring for Quality, Gibsonia, PA 2008

•Assisted with interviews of mentally disabled people in Allegheny County and surrounding counties

Staff, Outback Steakhouse, McCandless, PA 2006

•Provided bussing and general maintenance to assist with the overall workflow of the restaurant

Volunteer, Molly’s Meals, Oakland, PA 2014

•Delivered meals to elderly and sick residents around Oakland, PA

Volunteer Charles Morris Nursing Home and Weinberg Terrace, Pittsburgh, PA 1997 - 2005

•Provided assistant to residents with recreational activities and daily living needs

Volunteer, North Hills Community Outreach, Allison Park, PA 2004

•Folded envelopes while assisting with direct mail marketing campaigns

Volunteer, Pressley Ridge Autism Day Camp, Pittsburgh, PA 2003

•Assisted children with autism on behavioral and socialization issues

EDUCATION

CCAC, Allegheny Campus, Pittsburgh, PA December 2018

Paralegal Certificate Program

La Roche University, Pittsburgh, PA December 2014

•Bachelor of Arts in History

•Major GPA 3.2; Cum GPA 3.0

CCAC, Allegheny Campus, Pittsburgh, PA May 2011

•Associate’s Degree in General Studies

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