Customer Service Services
Resume:
Adrianna Rosso
Highly motivated and positive individual with experience in customer services,
childcare, arts, and recreations . Open to learning and growing in any working environment. Detail-oriented, passionate about teamwork, and dedicated to every task.
4 Meadow Place
Cochrane, AB T4C 1N1
***************@*****.***
EXPERIENCE
Calaway Park, Calgary - Games Operator
June 2021- Aug 2021
- Expertly handled monetary transactions with both cash and card
- Provided exemplary guest service whilst maintaining a clean and efficient environment
- Restocked and sustained a visually pleasing prize display
- Aptly operated games whilst balancing guest safety and enjoyment
- Handed out the correct size of prize when guests won the game and encouraged those who did not win
- Followed proper sanitization protocols and kept up with cleaning logs throughout the day
SLS Center, Cochrane - Rec Attendant
September 2021- August 2024
- Oversaw and ensured a safe play environment in a range of activities
- Assisted numerous patrons of all ages in developing a solid foundation of rock climbing skills
- Diligently and expertly ran preconstructed programming with children aged 3-5 as well as 9-12
- Efficiently set-up, took down, and sanitized a range of sports equipment and toys for public use
- Skillfully managed and assisted in the set-up, takedown, and running of various birthday parties
SLS Center, Cochrane - Guest Services Representative December 2021- August 2024
- Greeted guests and assisted with a numerous inquiries, bookings, and check ins for various activities
- Expertly ran facility tours and an overview of amenities, leading to the purchase of memberships, day passes, and program SKILLS
Maintaining a safe
environment
Ability to improvise and adapt
Time management
Can-do attitude
Graciously accepts coaching
and direction
CPR and First Aid Certified
Exceptional communicator
Memorization skills
Calm under pressure
Passionate about acting and
performance
bookings
- Adeptly answered customer phone calls and emails, accommodating all manners of inquiries and concerns
- Maintained a neat and organized workspace for myself and other representatives
- Skillfully handled cash and card transactions through a POS system
SLS Center, Cochrane - Program Instructor
December 2021- August 2024
- Customized and developed a curriculum based on the skills and interest of students registered
- Carried out lesson plans and in creative and playful ways to maintain engagement with children aged 6-13
- Created an open line of communication with parents involved in order to create trust and receive feedback
- Ensured active participated and adapted when participants did not take well to lesson plans
SLS Center, Cochrane - Camp Leader
December 2021- August 2024
- Led and participated in a range of activities with campers aged 5-13
- Found creative solutions to numerous obstacles such as homesickness, bullying, and lack of participation
- Acted as a positive role model for campers, and created lasting connections beyond the camp week
- Assisted in the planning of day-to-day camp operation; including but not limited to themed activities and off trips
- Ensured a safe, fun, and active environment for all participants
- Kept an open-mind regarding feedback and unique individual challenges that arise in the fast-paced camp environment SLS Center, Cochrane - Camp Coordinator
October 2022 - August 2024
- Led a team of camp staff and the day-to-day operations of camp
- Provided feedback and allowed for active growth within the camp environment
- Planned and carried out numerous unique and fun activities such as crafts, swimming, outdoor games, and off-trips
- Maintained communication with parents regarding challenges with their child, and details about the program
- Ensured staff were providing a safety-conscious and positive environment for campers
SLS Center, Cochrane - Programs Team Lead
January 2024 - August 2024
- Acted as a point of contact for staff regarding day-to-day operations and various obstacles and concerns
- Provided feedback and opportunity for growth within the team as well as openly accepted feedback from staff members
- Carried out daily closing tasks such as drop in setup and teardown, wristband checks, and evening reports
- Assisted and led event planning, running, and booking to provide unique experiences for guests of all ages
Bow Valley High School, Cochrane - Choreographer
September 2022 - March 2023
- Carried out auditions and placed performers in roles according to their comfort and skill
- Developed choreography based on the show, number of performers, and skillset of each individual
- Ran rehearsals for a large group of high school students, and adeptly managed the whole team
- Adapted and changed dances as needed which feedback was given or initial planning did not work
- Provided performance notes and feedback in order to improve the show
- Created connections with students resulting in a positive learning environment
EDUCATION
Bow Valley High School, Cochrane - High School Diploma Received June 2022
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