Quality Assurance Customer Service

Crystal Crawford

Titles TQA specialist

Austin, Texas 78725

*****************@*****.***

512-***-****

PROFESSIONAL SUMMARY

Seasoned Quality Assurance Specialist with a robust background at Rategenius Loan Service, adept in project management and customer service. Elevated QA standards by developing new procedures and mentoring teams, ensuring precise title processing and regulatory compliance across Texas. Excelled in decision-making and quality management, enhancing operational efficiency and client satisfaction. SKILLS

Project Management

Customer Service

Sound Decision-Making Abilities

Sound Quality Management Techniques

EXPERIENCE

April 2018-September 2023

Rategenius loan Service, Austin TX - Titles Quality Assurance Specialist Trained and mentored new quality assurance specialists on quality assurance processes and procedures.

Performed routine audits and quality assurance reviews to test operational processes. Reviewed existing procedures for accuracy and completeness; developed new procedures when needed. Used quality monitoring data management system to compile and track performance at team and individual level.

Accountable for examining forms,applications and supporting documents statewide before granting issuance of a title, temp plates and or registration Contacted clients via text,email or by phone if needing additional documentation April 2018-September 2023

Rategenius loan Service, Austin TX - Titles Specialist Provided guidance on best practices for resolving difficult title matters. Prepared paperwork and mailed to the correct Department of motor vehicle to perfect the lien changes and ownership changes on vehicle titles.

Making calls to banks and to the Department of motor vehicle about lien statuses to ensure lien releases are received and transferred to the owner.

Responsible for the accurate and efficient processing of the vehicle titles state wide. Verified title information is correct. maintained knowledge and research of current laws and regulations with the Department of motor vehicle on vehicle titles.

Interacted with the clients to resolve title issues REFERENCES

References available upon request