Customer Service Team Member
Resume:
P
Margaret
Proctor
tjandme***ever@gma
il.com
Beech Grove, IN 46107
SUMMARY
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. SKILLS
Complaint resolution
Cleaning
Mechanically inclined
Continuous development
Management training and experience
Customer service
EXPERIENCE
Reset Team Member
Indianapolis, Indiana
Advantage Solutions/ Aug 2024 to Current
Assisted customers with product selection and ordering process. Provided customer service support to ensure satisfaction. Received, processed, and stocked merchandise in accordance with store policies. Organized inventory shelves for easy access and maintenance of stock levels. Cashier. Customer Service
Defiance, Ohio
Arps hardware do it best center/ Jan 2024 to Aug 2024 Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Shift Manager
Defiance, OH
Chipotle Restaurant/ Mar 2020 to Nov 2023
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Assisted in resolving escalated customer service issues in a timely manner. Provided coaching and guidance to team members when necessary to improve performance.
Helped employees accomplish tasks during peak periods. Communicated with other shift managers to facilitate continuum of customer service. Customer Service Representative
Defiance, OH
Walmart/ Jun 2017 to Aug 2021
Answered customer inquiries and provided accurate information regarding products and services.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
EDUCATION AND TRAINING
Associate of Applied Science: Hotel And Restaurant Management Motel Managers School Nov 1988
Hudson, OH
Some College (No Degree): Management Science
Northwest State Community College
Archbold, OH
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