Customer Service Data Entry
Resume:
Rhoda C. Ludy
Indianapolis, Indiana 46235
*****@*****.***
Career Summary
Highly motivated and versatile administrative management professional with exceptional administrative and customer service support and sales experience. Proven capability to multi-task, take the initiative, and set high standards of personal performance. Skilled at simultaneously planning and managing projects in an organized manner, while proficiently streamlining office operations. Possess the ability to identify solutions to complex problems in multi-faceted and continuously evolving environments.
SKILLS AND COMPETENCIES
Time Management Communications Process Improvement
Problem-Solving Customer Service Project Management
Interpersonal Computer Proficiency Sales Management
Business Writing Organizational Data Entry
EXPERIENCE
Nordstrom Keystone at the Crossing (Accessories)
Customer Service-Sales
Provided excellent customer service, constantly updating department goods, provided sales and returns. Knowledgeable of entire store to provide cross sales to clients.
Indiana University, Indianapolis campus
Project Assistant
Manage travel, create Alzheimer newsletter quarterly, arranged educational material for conferences, educational programs, prepare semi-annual productivity reports for grants, maintained data bases, journal and periodical data, research for medical publications and abstracts. Community liaison and outreach and development and event coordinator.
Reconciled accounts for A/P and A/R.
Indianapolis Housing Agency
Office Manager
Supervised employee, procedure maintained time cards for over 50 employees, kept employees abreast of policy and procedure per Housing and Urban Development (HUD). Resolved complaints and inquiries for landlords, tenants. Coordinated and supported Inspection and Legal department.
Reviewed request for hearings in conjunction with the legal department. Order supplies, maintain office equipment, forms per HUD regulations. A/P and A/R Researched fraud claims. Designed forms, updated content and designs per HUD.
Indianapolis Power and Light
Account Specialist
Audited, reviewed and correcting billing for commercial and residential customers. Liaison with credit reporting agencies to reconcile outstanding accounts and opened new accounts. Analyzed customer billing history and prepared account statements. Establis
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